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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Competitive pay, performance bonuses, flexible hours, and employee perks.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the friendly face that enhances customer experiences and promotes exciting products.
- Qualifications: Strong communication skills and a passion for customer service.
Your Role in the Team
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Key Attributes
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before – we will provide full training, but it’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it
We want people who will exceed customers’ expectations, building effective relationships with customers, creating a warm and positive environment that they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services and in‑shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer‑focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
Starting Salary
£13.25 per hour
What we offer
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer Statement
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
Adjustments for accommodation
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Paddy Power. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their customer-first culture.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style. Remember, it's all about creating that friendly atmosphere!
✨Tip Number 3
Show off your tech enthusiasm! Since you'll be promoting online and retail products, make sure to highlight any relevant tech experience during your interview. Share examples of how you've used technology to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Team Leader role. Mention specific examples that demonstrate your ability to engage with customers and exceed their expectations.
Showcase Your Passion: Express your love for creating a friendly atmosphere and providing top-notch service. We’re looking for someone who can bring energy and positivity to our retail shops, so make sure to convey that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Paddy Power
✨Know the Company
Before your interview, take some time to research Paddy Power. Understand their values, especially 'Customer First, Always' and how they create a friendly atmosphere in their shops. This will help you align your answers with their culture and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you built effective relationships or exceeded expectations, as this is crucial for the Customer Service Team Leader role.
✨Be Tech-Savvy
Since enthusiasm for technology is key, be ready to discuss how you've used tech in previous roles. Whether it's promoting online products or assisting customers with betting terminals, showing your comfort with technology will set you apart.
✨Practice Situational Responses
Think about how you would handle various scenarios in a retail environment, such as dealing with difficult customers or adapting to sudden changes. Practising these responses will help you demonstrate your ability to remain customer-focused under pressure.