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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and great perks like birthday leave.
- Why this job: Be the friendly face that enhances customer experiences and promotes exciting products.
- Qualifications: Passion for customer service and ability to build positive relationships.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 26500 - 39000 £ per year.
Customer Service Team Leader at Paddy Power
Join to apply for the Customer Service Team Leader role at Paddy Power. As a Customer Service Team Leader, you will welcome customers, provide best‑in‑class service, promote our online and retail products, and help create a friendly atmosphere in our retail shops.
Starting Salary: £12.75 per hour
Key Responsibilities
- Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer‑focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
- Hosting customers in the shop, cross‑selling retail and online products, and clearly communicating answers to customer queries
- Informing customers about latest promotions
What We Offer
- Competitive salary with pay increases after performance reviews
- Performance bonus and promotional rewards
- Annual and quarterly rewards
- Flexible work patternsFamily leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave scheme with discount on Flutter Shares
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee Assist Programme (up to 6 free counselling sessions)
- Financial wellbeing platform – NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusion
We’re working to be an inclusive employer, encouraging people from all backgrounds, ways of thinking, and ways of working to apply. We value diverse perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
Location
Edinburgh, Scotland, United Kingdom
#J-18808-Ljbffr
Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Team Leader. This will help you feel more confident and ready to impress us with your problem-solving abilities.
✨Tip Number 3
Be prepared to share your passion for technology! Since you'll be promoting online and retail products, think of examples where you've used tech to enhance customer experiences. We love seeing enthusiasm in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Paddy Power. Let’s make it happen!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere for our customers. Use lively language that reflects your personality and enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can exceed customer expectations, so share specific examples of how you've done this in the past. It’ll help us see why you’d be a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to understand your qualifications and why you want to join our team at Paddy Power.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your own experiences and beliefs align with these values, as this will help you demonstrate that you're a great fit for their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you built relationships or created a positive atmosphere, as this is key for the Customer Service Team Leader role.
✨Be Enthusiastic About Technology
Since the role involves promoting online and retail products, show your enthusiasm for technology during the interview. Discuss any relevant experience you have with tech in customer service, and be ready to share how you can leverage it to enhance customer experiences.
✨Practice Situational Responses
Expect questions that assess how you would handle various customer scenarios. Practice your responses to common situations, such as dealing with difficult customers or managing shop operations in the absence of the Shop Manager. This will help you feel more confident and prepared.