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For Companies At a Glance
- Tasks: Lead a team to provide top-notch customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Competitive pay, bonuses, flexible hours, and great perks like birthday leave.
- Why this job: Be the friendly face that enhances customer experiences and drives shop success.
- Qualifications: Passion for customer service; no prior betting experience needed.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 26500 - 35000 £ per year.
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Job Description
Starting Salary: £12.75 per hour
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer Statement
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
Accommodation Statement
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your proactive attitude and problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s like to work at Paddy Power and might even refer you for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to embrace the Paddy Power spirit!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can create a warm atmosphere in our shops.
Tailor Your Application: Make sure to tailor your application to the Customer Service Team Leader role. Highlight any relevant experience or skills that align with our values, like being customer-focused and adaptable. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your own experiences and attitudes align with these values, as this will show your potential employer that you’re a great fit for their culture.
✨Prepare for Customer Scenarios
Since the role involves engaging with customers, prepare for situational questions. Think of examples where you've exceeded customer expectations or resolved conflicts. Practising these scenarios will help you articulate your customer service skills effectively during the interview.
✨Show Your Enthusiasm for Learning
Paddy Power offers full training, so highlight your eagerness to learn and adapt. Share instances where you’ve quickly picked up new skills or knowledge in previous roles. This will demonstrate your proactive attitude and willingness to grow within the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in the role, or how they support employee development. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
