At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and great perks like birthday leave.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
- Why this job: Be the friendly face that enhances customer experiences and promotes exciting products.
- Qualifications: No experience needed; just bring your passion and positive attitude!
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
Competitive salary including pay increase after
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them
Customer Service Team Leader in Derby employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those seeking a rewarding career in customer service. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and comprehensive training, we empower our team members to thrive while fostering a welcoming environment for customers. Join us in our retail shops where your passion for hospitality and customer engagement can shine, all while being part of a company that values inclusivity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can align with them. Show us that you’re not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere, think of examples from your past where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! In a dynamic retail environment like ours, things can change quickly. Prepare to discuss how you handle unexpected situations while keeping the customer at the heart of it all.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Customer Service Team Leader in Derby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you can create a warm atmosphere in our shops.
Tailor Your Application:Make sure to tailor your application to the Customer Service Team Leader role. Highlight any relevant experience or skills that align with our values, like being customer-focused and adaptable. This will show us you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your own experiences and attitudes align with these values, as this will show your potential employer that you’re a great fit for their culture.
✨Prepare for Customer Scenarios
As a Customer Service Team Leader, you'll need to handle various customer interactions. Prepare for situational questions by thinking of examples where you've provided excellent service or resolved conflicts. Practising these scenarios can help you articulate your approach during the interview.
✨Show Your Passion for Hospitality
Since the role involves creating a warm and inviting atmosphere, be ready to express your passion for hospitality. Share stories that highlight your enthusiasm for engaging with customers and how you’ve gone above and beyond to ensure they have a great experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
