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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and great perks.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: No prior experience needed; just bring your positive attitude and passion for service.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 29000 - 42000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities:- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style. Remember, it's all about creating that warm atmosphere!
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you can leverage technology to enhance customer experiences. Whether it’s promoting online products or using betting terminals, demonstrating your passion for tech will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Paddy Power team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience, even if it’s not in the betting industry, and show us how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your ideas and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your proactive attitude and passion for delivering outstanding service.
✨Demonstrate Enthusiasm for Technology
Since the role involves promoting both online and retail products, express your enthusiasm for technology during the interview. Share any relevant experiences you have with tech in customer service or how you've used technology to enhance customer interactions.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to adapt to changing situations while keeping the customer at the forefront. Practising these responses will help you feel more confident and articulate during the interview.