At a Glance
- Tasks: Lead a team to provide exceptional customer service in our retail shops.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and perks like birthday leave and company shares.
- Other info: Full training provided, and we welcome applicants from all backgrounds.
- Why this job: Be part of a fun, inclusive culture that values your unique perspective and growth.
- Qualifications: No experience needed; just bring your positive attitude and passion for customer service.
The predicted salary is between 26500 - 37000 £ per year.
Starting Salary: £13.25 per hour
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader in Leicester employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those looking to thrive in the retail betting industry. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and comprehensive employee support programmes, we empower our team members to grow and succeed. Join us in creating a welcoming atmosphere for customers while enjoying unique perks like birthday leave and company social events in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Leicester
✨Tip Number 1
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your enthusiasm for technology and customer service. Think of examples where you've used tech to enhance customer experiences or resolved issues efficiently, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Prepare to discuss how you would create a warm and inviting atmosphere in the shop. Consider specific strategies or past experiences that highlight your ability to engage customers and exceed their expectations.
✨Tip Number 4
Research the betting industry and Paddy Power's offerings. Being knowledgeable about their products and services will not only help you in the role but also impress during your discussions with the hiring team.
We think you need these skills to ace Customer Service Team Leader in Leicester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Paddy Power is looking for in a Customer Service Team Leader. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect your customer service experience and any leadership roles you've held. Emphasise your ability to create a positive environment and meet targets, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Paddy Power's, particularly their focus on customer service and teamwork.
Showcase Relevant Skills:In your application, highlight specific examples of how you've exceeded customer expectations in previous roles. Discuss your adaptability and proactive approach, which are essential for this position.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Adaptability
The role requires you to adapt to different situations while remaining customer-focused. Prepare to discuss scenarios where you've successfully navigated challenges or changes in a fast-paced environment.
✨Familiarise Yourself with Paddy Power's Values
Understanding the company's values—Customer First, Always; Change The Game; Win Together; Free To Be Me—will help you align your answers with what they prioritise. Think of ways you've embodied these values in your previous roles.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about team dynamics, training opportunities, or how success is measured in the role to demonstrate your proactive attitude.
