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- Tasks: Lead a team to provide exceptional customer service in our retail shops.
- Company: Paddy Power is a dynamic leader in the retail betting industry, known for its vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, performance bonuses, and various employee perks.
- Why this job: Join us to create a welcoming atmosphere and make a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your positive attitude and passion for service!
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 25000 - 35000 £ per year.
Customer Service Team Leader
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Key Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer‑focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary (starting at £12.75 per hour) with pay increases over time
- Performance bonus & promotional rewards
- Annual and quarterly rewards
- Flexible work patterns
- Family leave (Adoptive, Parental, Wedding leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your enthusiasm for technology and customer service. Be prepared to discuss how you've used tech in previous roles to enhance customer experiences or streamline processes.
✨Tip Number 3
Research the retail betting industry and be ready to discuss current trends or challenges. This knowledge will demonstrate your commitment to the role and help you engage effectively with customers.
✨Tip Number 4
Practice your communication skills. As a Customer Service Team Leader, you'll need to clearly convey information and create a welcoming atmosphere, so consider role-playing scenarios to refine your approach.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Paddy Power is looking for in a Customer Service Team Leader. Highlight your ability to create a welcoming atmosphere and engage with customers.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or leadership roles. Use specific examples that demonstrate your skills in building relationships and exceeding customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Paddy Power's, particularly their focus on customer service and teamwork.
Showcase Your Adaptability: In your application, provide examples of how you've adapted to different situations in previous roles. This will demonstrate your ability to remain customer-focused and handle various challenges effectively.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to share specific examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to creating a welcoming atmosphere.
✨Familiarise Yourself with Paddy Power's Values
Understanding the company's core values—Customer First, Always; Change The Game; Win Together; Free To Be Me—will help you align your answers with what they stand for. Prepare to discuss how you embody these values in your work.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various customer scenarios. Think of times when you've successfully resolved conflicts or adapted to challenging situations, and be ready to explain your thought process and actions.
✨Demonstrate Your Tech Savviness
Since the role involves promoting online and retail products, showcase your enthusiasm for technology. Discuss any relevant experience you have with digital tools or platforms, and how you can leverage them to enhance customer experiences.
