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- Tasks: Lead a team to provide exceptional customer service in our retail shops.
- Company: Paddy Power is a dynamic leader in the retail betting industry, known for its fun and inclusive culture.
- Benefits: Enjoy competitive pay, flexible hours, performance bonuses, and unique perks like birthday leave and social events.
- Why this job: Join us to create a welcoming atmosphere while promoting exciting products in a fast-paced environment.
- Qualifications: No prior experience needed; just bring your positive attitude and passion for customer service!
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary
£12.75 per hour
Are you a proactive and motivated individual who is passionate about achieving results?
Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customers\’ expectations, building effective relationships with customers, creating a warm and positive environment that they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary, including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We\’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We\’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.
Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
Adjustments
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your enthusiasm for technology and customer service. Be prepared to discuss how you've used technology in previous roles to enhance customer experiences, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the latest trends in retail betting and customer service. Being knowledgeable about the industry will not only impress your interviewers but also help you engage more effectively with customers.
✨Tip Number 4
Practice your communication skills. Since the role involves clearly answering customer queries and promoting products, being articulate and friendly in your responses will be crucial during any interviews or assessments.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Team Leader at Paddy Power. Highlight your ability to create a welcoming atmosphere and engage with customers in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or leadership roles. Emphasise skills that align with Paddy Power's values, such as being customer-focused and adaptable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in previous positions and how you can contribute to Paddy Power's success.
Showcase Your Attitude: Paddy Power values attitude over experience. In your application, convey your proactive nature and motivation to achieve results, even if you lack direct experience in the betting industry.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Leadership Skills
Highlight any previous experience where you've led a team or taken charge in a customer service environment. Discuss how you motivate others and ensure a positive atmosphere, as this role requires strong leadership qualities.
✨Familiarise Yourself with Paddy Power's Values
Understanding the company's values—Customer First, Always; Change The Game; Win Together; Free To Be Me—will help you align your answers with what they prioritise. Prepare to discuss how you embody these values in your work.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in a retail betting environment. Think about how you would engage with customers, resolve conflicts, and promote products, and be ready to share your thought process.