At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
- Why this job: Be the friendly face that enhances customer experiences and drives engagement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27500 - 30000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
How you’ll do it
- Exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment.
- Host customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapting to different situations while remaining customer-focused.
- Fulfilling social responsibility duties by adhering to established guidelines and regulations.
What we offer
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
Our values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Bridgwater employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. As a Customer Service Team Leader, you will enjoy competitive pay, flexible working patterns, and numerous employee benefits, including performance bonuses and a comprehensive support programme. Join us in creating a welcoming atmosphere for our customers while advancing your career in the exciting retail betting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Bridgwater
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the shop. This will help you feel more confident and ready to impress us with your ability to handle customer queries.
✨Tip Number 3
Be enthusiastic about technology! Since you'll be promoting our online and retail products, brush up on the latest trends in betting tech. Show us that you're excited to engage customers with these tools.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Customer Service Team Leader in Bridgwater
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in retail or customer service, and mention how you can contribute to our values like 'Customer First, Always'. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences. We appreciate applications that are easy to read and get straight to the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples of how you've exceeded customer expectations in the past. Highlight situations where you created a positive atmosphere or resolved issues effectively.
✨Demonstrate Your Tech Savvy
Since enthusiasm for technology is key in this role, be prepared to discuss your experience with various customer service technologies. Whether it's betting terminals or online platforms, show that you're comfortable using tech to enhance customer experiences.
✨Practice Situational Responses
In retail, things can change quickly. Think about scenarios where you had to adapt to different situations while keeping the customer at the forefront. Practising your responses to potential situational questions will help you feel more confident during the interview.
