At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a fun culture.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and great perks like birthday leave.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Passion for customer service and a proactive attitude; no prior experience needed.
The predicted salary is between 27500 - 27500 £ per year.
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Biggleswade employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your contributions are valued, and you will have ample opportunities for personal and professional growth while being part of a team that champions customer satisfaction and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Biggleswade
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style. Remember, it's all about creating that warm atmosphere!
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you can promote both online and retail products. Think of examples where you've used technology to enhance customer experiences in the past – it’ll make you stand out as a proactive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Paddy Power team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Team Leader in Biggleswade
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Team Leader. Mention any relevant experience, even if it’s not in betting, and show us how you can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with these and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved conflicts effectively. This will demonstrate your proactive approach and passion for delivering outstanding service.
✨Emphasise Your Adaptability
In a dynamic retail environment, being adaptable is key. Think of situations where you had to adjust quickly to changes or challenges while maintaining a customer-focused attitude. Share these stories during your interview to highlight your flexibility and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
