At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a fun culture.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and great perks like birthday leave.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be the friendly face that enhances customer experiences and drives shop success.
- Qualifications: Passion for customer service and a proactive attitude; no experience needed!
The predicted salary is between 30000 - 30000 £ per year.
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Barking employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your contributions are valued, and you will have ample opportunities for personal and professional growth while being part of a team that champions customer satisfaction and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Barking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Paddy Power. Understand their values and what makes them tick. This way, you can show how your vibe aligns with theirs, making you a standout candidate.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you memorable!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to spot your talent. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Customer Service Team Leader in Barking
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience you have, even if it’s not in the betting industry. We love seeing how you can bring your unique background to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your ideas and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with these and be ready to share examples that demonstrate this alignment during your interview.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your potential employer that you have the right attitude and skills for the role.
✨Demonstrate Enthusiasm for Technology
Since the role involves promoting Paddy Power offers and assisting customers with technology, be prepared to discuss your comfort level with tech. Share any relevant experiences where you've used technology to enhance customer service or improve efficiency in previous roles.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, how success is measured in the team, or what a typical day looks like for a Customer Service Team Leader. It’s a great way to demonstrate your proactive nature!
