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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Motivated individuals with a passion for results; no experience needed.
- Other info: Embrace inclusivity and diverse perspectives in a supportive workplace.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Responsibilities
- Host customers in shop, clearly communicating answers to queries and informing them about our latest promotions.
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Act in the absence of the Shop Manager to ensure smooth shop operations.
- Adapt to different situations while remaining customer-focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
Requirements / What we’re looking for
- Proactive and motivated individual with a passion for achieving results.
- Ability to meet shop goals and targets.
- No previous betting industry experience required; full training will be provided, but attitude counts.
Benefits
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform - NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
Values
- Customer First, Always
- Change The Game
- Win Together
- Free To Be Me
About the employer
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Wembley employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with customers, think of scenarios where you can demonstrate your problem-solving abilities and warm communication style. We want to see how you handle different situations!
✨Tip Number 3
Be ready to showcase your enthusiasm for technology! As a Customer Service Team Leader, you'll need to promote our online and retail products. Share any relevant experiences or ideas on how you can enhance customer interactions using tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Paddy Power family!
We think you need these skills to ace Customer Service Team Leader in Wembley
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere for our customers. Use lively language that reflects your personality and enthusiasm.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role of Customer Service Team Leader. Mention any relevant experiences or qualities that demonstrate your ability to engage with customers and promote products effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Paddy Power!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Show how you embody these values in your past experiences and how they align with your approach to customer service.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in a retail betting environment. Prepare examples of how you would handle queries or complaints, focusing on maintaining a friendly atmosphere and ensuring customer satisfaction.
✨Show Your Enthusiasm for Technology
Since the role involves promoting online and retail products, be ready to discuss your enthusiasm for technology. Share any relevant experiences where you've used tech to enhance customer interactions or improve service delivery.
✨Demonstrate Adaptability
In your interview, highlight instances where you've had to adapt to different situations while keeping the customer at the forefront. This could be anything from handling unexpected challenges to adjusting your communication style based on the customer's needs.