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- Tasks: Lead a team to deliver exceptional customer service in our retail shops.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like birthday leave and company shares.
- Why this job: Be the friendly face that enhances customer experiences and promotes exciting products.
- Qualifications: No experience needed; just bring your passion and motivation!
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Responsibilities:
- Host customers in shop, clearly communicating answers to queries and informing them about our latest promotions.
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Act in the absence of the Shop Manager to ensure smooth shop operations.
- Adapt to different situations while remaining customer-focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
Requirements / What we’re looking for:
- Proactive and motivated individual with a passion for achieving results.
- Ability to meet shop goals and targets.
- No previous betting industry experience required; full training will be provided, but attitude counts.
Benefits:
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform - NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
Values: Customer First, Always | Change The Game | Win Together | Free To Be Me
About the employer: We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Greenhill employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Greenhill
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be ready to share your passion for customer service! Think of examples where you've gone above and beyond for customers. We want to hear your stories that highlight your proactive attitude and motivation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Team Leader in Greenhill
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how you can contribute to our values like 'Customer First, Always' and 'Win Together'.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Show how you embody these values in your past experiences and how they align with your approach to customer service.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Team Leader. Prepare examples of how you would handle difficult situations or promote products. This will demonstrate your proactive attitude and ability to adapt while keeping the customer at the forefront.
✨Show Enthusiasm for Technology
Since the role involves promoting online and retail products, express your enthusiasm for technology during the interview. Share any relevant experiences you have with tech in customer service, and be ready to discuss how you can leverage it to enhance the customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, shop goals, or how they measure success in customer service. This shows your genuine interest in the role and helps you understand if it's the right fit for you.