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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and unique perks like birthday leave.
- Other info: Embrace a culture of inclusivity and growth with opportunities for personal development.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: No prior betting experience needed; just bring your positive attitude and passion for service.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before – we will provide full training. It's your attitude that counts!
How you'll do it
- Exceed customers' expectations, building effective relationships with customers and creating a warm and positive environment.
- Host customers in the shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapting to different situations while remaining customer-focused.
- Fulfilling social responsibility duties by adhering to established guidelines and regulations.
Benefits
- Competitive salary with pay increase after performance review.
- Performance bonus & promotional rewards.
- Annual and quarterly rewards.
- Flexible work patterns.
- Family leave (adoptive, parental leave and wedding leave).
- Company ShareSave scheme (discount on Flutter shares).
- Life cover.
- Company pension scheme.
- Company sick pay.
- Birthday leave.
- Employee assistance programme (including up to 6 free counselling sessions).
- Financial wellbeing platform - NUDGE.
- Company social events.
- Groupon discount scheme.
- Eyecare vouchers.
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me. We're proud of our four values. They reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.
Customer Service Team Leader in Grays employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Grays
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the shop. This will help you feel more confident and ready to impress us with your ability to engage warmly with customers.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team dynamics and how you can contribute to creating that friendly atmosphere. It shows us you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team right from the start!
We think you need these skills to ace Customer Service Team Leader in Grays
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a warm and friendly atmosphere for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience, even if it’s not in the betting industry – we value attitude over experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Paddy Power!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal experiences and work ethic align with these values, as this will show your potential employer that you’re a great fit for their culture.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to provide excellent service. This could be anything from resolving a customer complaint to creating a memorable experience for someone.
✨Demonstrate Your Enthusiasm for Technology
Since the role involves promoting online and retail products, it’s important to express your enthusiasm for technology during the interview. Be ready to discuss any relevant tech skills or experiences you have, and how you can leverage them to enhance customer interactions.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various situations in the shop. Think about scenarios where you had to adapt quickly while maintaining a customer-focused approach. Practising your responses will help you feel more confident and articulate during the interview.