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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Passion for customer service and a proactive attitude are key.
- Other info: Full training provided; no prior betting experience needed!
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
Responsibilities- Exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment.
- Host customers in shop, cross selling our retail and online products and services.
- Clearly communicate answers to customer queries and inform customers about our latest promotions.
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer‑focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
- Starting Salary: £13.90 per hour
- Competitive salary including pay increase after Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
Customer Service Team Leader in Edgware employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Edgware
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Paddy Power's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you can leverage technology to enhance customer experiences. Whether it's through online promotions or betting terminals, let them know you're excited about the tools at your disposal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Paddy Power team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Edgware
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a warm and friendly atmosphere for our customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Team Leader. Mention any relevant experience, even if it’s not in the betting industry, and show us how you can exceed customer expectations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with theirs and be ready to share examples of how you've embodied these principles in your previous roles.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or created a positive atmosphere. This will demonstrate your proactive attitude and passion for hospitality.
✨Emphasise Your Adaptability
In the dynamic world of retail betting, adaptability is key. Think of situations where you successfully adapted to changes or challenges while maintaining a customer-focused approach. Share these stories during your interview to highlight your problem-solving skills and flexibility.
✨Be Enthusiastic About Technology
Paddy Power values enthusiasm for technology, especially in promoting their online and retail products. Brush up on their services and think about how you can leverage technology to enhance customer experiences. Showing your eagerness to embrace tech will set you apart as a candidate.