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- Tasks: Lead a team to provide top-notch customer service in our retail shops.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy flexible work patterns, performance bonuses, and a range of employee perks.
- Why this job: Be part of a fun, inclusive culture that values your unique perspective and passion.
- Qualifications: No experience in betting needed; just bring your positive attitude and motivation!
- Other info: We offer full training and support for your growth in this role.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it?
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
· Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
· Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
· Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
· Adapting to different situations while remaining customer-focused
· Fulfilling social responsibility duties by adhering to established guidelines and regulations
· Competitive salary including pay increase after
· Performance Bonus & Promotional rewards
· Annual & Quarterly rewards
· Flexible work patterns
· Family Leave (Adoptive, Parental Leave & Wedding Leave)
· Company Sharesave Scheme (discount on Flutter Shares)
· Life Cover
· Company Pension Scheme.
· Company Sick Pay
· Birthday Leave
· Employee Assistant Programme (including up to 6 free counselling sessions)
· Financial Wellbeing platform – NUDGE.
· Company Social Events.
· Groupon Discount Scheme
· Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Show your enthusiasm for customer service! When you engage with customers, make sure to convey your passion for creating a welcoming atmosphere. This will resonate well with the hiring team at Paddy Power.
✨Tip Number 2
Familiarize yourself with the betting industry basics. Even if you haven't worked in this field before, having a basic understanding of how betting works and the products offered can set you apart from other candidates.
✨Tip Number 3
Highlight your adaptability and problem-solving skills. In a dynamic retail environment, being able to handle various situations while keeping the customer experience top-notch is crucial.
✨Tip Number 4
Emphasize your ability to work as part of a team. Paddy Power values collaboration, so sharing examples of how you've successfully worked with others to achieve goals will demonstrate that you're a great fit for their culture.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Team Leader position at Paddy Power. Understand the key responsibilities and the values that guide the company, such as 'Customer First' and 'Win Together'. This will help you tailor your application.
Highlight Relevant Experience: Even if you haven't worked in the betting industry before, emphasize any customer service experience you have. Showcase your ability to create a friendly atmosphere and exceed customer expectations, as these are crucial for this role.
Show Enthusiasm for Technology: Since the role involves promoting online and retail products, express your enthusiasm for technology in your application. Mention any relevant skills or experiences that demonstrate your comfort with tech and how it can enhance customer service.
Personalize Your Application: Make sure to personalize your cover letter and CV. Use specific examples from your past experiences that align with the responsibilities of the role. This will show Paddy Power that you are genuinely interested in the position and understand what they are looking for.
How to prepare for a job interview at Paddy Power Plc
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing outstanding customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on creating a warm and positive environment.
✨Demonstrate Your Adaptability
Highlight your ability to adapt to different situations while remaining customer-focused. Discuss scenarios where you've successfully handled unexpected challenges or changes in a fast-paced environment, showcasing your proactive approach.
✨Familiarize Yourself with Retail Betting
Even if you haven't worked in the betting industry before, take some time to learn about retail betting and the products offered. This will show your initiative and enthusiasm for the role, and you can discuss how you would promote these products to customers.
✨Emphasize Teamwork and Collaboration
Since the company values winning together, be prepared to talk about your experience working in teams. Share specific examples of how you've collaborated with colleagues to achieve goals, and how you can contribute to a positive team dynamic at Paddy Power.
