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- Tasks: Lead the customer service team and enhance the customer experience daily.
- Company: Paddy Power is a dynamic betting company focused on innovation and customer satisfaction.
- Benefits: Enjoy industry-leading pay, discounts, birthday off, and wellness support.
- Why this job: Join a fun, supportive environment with endless growth opportunities and a focus on technology.
- Qualifications: No prior betting experience needed; just bring your positive attitude and passion for customer service.
- Other info: Experience live sports at work and participate in exciting competitions!
The predicted salary is between 28800 - 43200 £ per year.
Paddy’s Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail’s ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
HOW WE DO IT?
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
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Responsible for all shop operations including opening and closing procedures
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Taking and processing bets
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Keeping and maintaining shop presentation standards
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Ability to adapt to different situations while still staying completely customer obsessed
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Play by the rules by complying with Social Responsibility duties
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Industry leading pay-rates. Why wouldn’t you get paid more to do the same job?
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Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
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20% discount on Flutter Shares. Get your ‘Share’ of the winnings.
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Refer & Earn scheme. Having a friend at work will make you hate your job less.
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Team Doc Healthy worker is a happy worker
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Maternity & Paternity leave top up. This is not paid babysitting.
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Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy’s umbrella.
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Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
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Birthday Day off. Happy Birthday to you!
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Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don’t need a joke…
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Craic & Banter Working and living your best life
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Competitions with prizes. Who doesn’t like a bit of healthy competition?
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Lifestyle and Retail discounts (WRKIT). You don’t always need a bus pass to get discounts.
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Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
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Big Christmas and Grand National drinks. Who doesn’t love watching their manager slide across a dancefloor?
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Head Office secondment schemes. In case you want to know the business inside and out.
Customer Service Team leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team leader
✨Tip Number 1
Show your passion for customer service! When you interact with us during the application process, let your enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond to create positive experiences.
✨Tip Number 2
Familiarize yourself with our products and services. Understanding what we offer will not only help you in the role but also impress us during your conversations. Research our online presence and think about how you can promote it in-store.
✨Tip Number 3
Demonstrate your adaptability! We value team leaders who can stay calm under pressure and adjust to different situations. Be ready to discuss times when you've successfully navigated challenges in a fast-paced environment.
✨Tip Number 4
Embrace technology! Since we are looking for someone who can combine retail and online services, show us your comfort level with tech. Mention any relevant experience or tools you've used that could enhance the customer journey.
We think you need these skills to ace Customer Service Team leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Team Leader at Paddy Power. Highlight your ability to build relationships with customers and your experience in creating a positive environment.
Showcase Your Communication Skills: Since the role emphasizes talking and getting to know customers, provide examples in your application that demonstrate your strong communication skills and how you've exceeded customer expectations in the past.
Emphasize Adaptability: Paddy Power values adaptability in their team leaders. Share experiences where you successfully adapted to changing situations while maintaining a customer-focused approach.
Express Your Enthusiasm for Technology: Mention your comfort with technology and how you can promote online products and services. This will show that you are ready to embrace the evolving retail landscape.
How to prepare for a job interview at Paddy Power Plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for engaging with customers. Share examples of how you've built relationships in previous roles and how you plan to create a warm and positive environment at Paddy Power.
✨Demonstrate Adaptability
Highlight your ability to stay calm under pressure and adapt to different situations. Prepare to discuss specific instances where you've successfully navigated challenges while keeping the customer experience at the forefront.
✨Embrace Technology
Since the role involves promoting online products and services, be ready to talk about your comfort level with technology. Mention any relevant experience you have with digital tools or platforms that enhance customer interactions.
✨Discuss Your Career Goals
Paddy Power values progression, so share your career aspirations and how you see yourself growing within the company. Be clear about your desire to take advantage of the opportunities available to you.
