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- Tasks: Lead a team to exceed customer expectations and create a positive shop environment.
- Company: Join Paddy Power, a leader in the betting industry since 1988.
- Benefits: Enjoy industry-leading pay, discounts, birthday off, and wellness support.
- Why this job: Embrace technology, drive business growth, and enjoy endless career progression opportunities.
- Qualifications: No prior betting experience needed; just bring your positive attitude!
- Other info: Work in a fun environment with live sports and exciting competitions.
The predicted salary is between 28800 - 43200 £ per year.
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
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Responsible for all shop operations including opening and closing procedures
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Taking and processing bets
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Keeping and maintaining shop presentation standards
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Ability to adapt to different situations while still staying completely customer obsessed
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Play by the rules by complying with Social Responsibility duties
Paddy’s Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail’s ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
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Industry leading pay-rates. Why wouldn’t you get paid more to do the same job?
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Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
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20% discount on Flutter Shares. Get your ‘Share’ of the winnings.
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Refer & Earn scheme. Having a friend at work will make you hate your job less.
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Team Doc Healthy worker is a happy worker
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Maternity & Paternity leave top up. This is not paid babysitting.
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Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy’s umbrella.
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Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
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Birthday Day off. Happy Birthday to you!
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Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don’t need a joke…
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Craic & Banter Working and living your best life
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Competitions with prizes. Who doesn’t like a bit of healthy competition?
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Lifestyle and Retail discounts (WRKIT). You don’t always need a bus pass to get discounts.
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Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
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Big Christmas and Grand National drinks. Who doesn’t love watching their manager slide across a dancefloor?
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Head Office secondment schemes. In case you want to know the business inside and out.
Customer Service Team Leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Show your passion for customer service! When you interact with us, make sure to highlight any previous experiences where you went above and beyond for customers. This will demonstrate that you truly understand the importance of building effective relationships.
✨Tip Number 2
Familiarize yourself with our products and services. Knowing what we offer will help you communicate effectively with customers and show that you're ready to promote our online and retail offerings right from the start.
✨Tip Number 3
Emphasize your adaptability! Share examples of how you've successfully handled pressure in past roles. This will reassure us that you can maintain a positive environment even during busy times.
✨Tip Number 4
Express your eagerness for growth and progression. We love team members who are ambitious and want to develop their careers. Let us know about your career goals and how you see yourself growing within our company.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Team Leader. Highlight your ability to exceed customer expectations and build effective relationships in your application.
Showcase Your Communication Skills: Since the role involves clear communication with customers, emphasize your strong verbal and written communication skills. Provide examples of how you've effectively handled customer queries in the past.
Demonstrate Adaptability: The job requires adapting to different situations while remaining customer-focused. Share specific instances where you've successfully adapted to change or handled pressure in a customer service environment.
Express Your Enthusiasm for Technology: As the role involves promoting online products and services, express your enthusiasm for technology and how you can leverage it to enhance the customer experience. Mention any relevant experience with digital tools or platforms.
How to prepare for a job interview at Paddy Power Plc
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service. Share specific examples of how you've exceeded customer expectations in the past and how you build effective relationships with customers.
✨Demonstrate Adaptability
Prepare to discuss situations where you've had to adapt quickly to changing circumstances while maintaining a focus on customer satisfaction. This will show that you can thrive in a dynamic environment.
✨Embrace Technology
Since the role involves promoting online products, be ready to talk about your experience with technology and how you can leverage it to enhance the customer journey. Mention any relevant tools or platforms you've used.
✨Express Your Desire for Growth
Paddy Power values progression, so convey your career aspirations and willingness to learn. Discuss how you plan to take advantage of the opportunities available within the company to further your career.
