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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like birthday leave and company shares.
- Why this job: Be the friendly face that enhances customer experiences and drives results.
- Qualifications: Passion for customer service and a proactive attitude; no prior betting experience needed.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it? We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
Benefits:
- Competitive salary including pay increase after Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform - NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Customer Service Team Leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your proactive attitude and problem-solving skills during the interview can really set you apart.
✨Tip Number 3
Show off your enthusiasm for technology! Since the role involves promoting online and retail products, be ready to discuss how you’ve used tech in previous jobs or how you stay updated with the latest trends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Paddy Power family!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a warm and friendly atmosphere for our customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Team Leader. We love seeing how you can contribute to our team and help us exceed customer expectations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and understand. This will help us get a good sense of who you are and what you can bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company and Its Values
Before your interview, take some time to research Paddy Power and its core values. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare examples from your past experiences where you've gone above and beyond to provide excellent service. This will demonstrate your proactive attitude and passion for creating a positive environment.
✨Be Ready to Discuss Technology
Since enthusiasm for technology is key in this role, think about how you've used tech in previous jobs or how you can leverage it to enhance customer experiences. Be prepared to discuss any relevant tools or platforms you've worked with, especially in retail or customer service settings.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shop goals, or training processes. This not only shows your interest but also helps you gauge if Paddy Power is the right fit for you.