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For Companies At a Glance
- Tasks: Lead a team to exceed customer expectations and create a positive shop environment.
- Company: Join Paddy Power, a leader in the betting industry since 1988.
- Benefits: Enjoy industry-leading pay, discounts on shares, and a birthday day off!
- Why this job: Embrace technology and drive your career forward with endless opportunities.
- Qualifications: No experience in betting needed; just bring your positive attitude!
- Other info: Work in a fun environment with live sports and exciting competitions.
The predicted salary is between 28800 - 43200 £ per year.
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
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Responsible for all shop operations including opening and closing procedures
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Taking and processing bets
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Keeping and maintaining shop presentation standards
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Ability to adapt to different situations while still staying completely customer obsessed
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Play by the rules by complying with Social Responsibility duties
Paddy’s Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail’s ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
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Money Baller Reap the rewards
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Industry leading pay-rates. Why wouldn’t you get paid more to do the same job?
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Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
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20% discount on Flutter Shares. Get your ‘Share’ of the winnings.
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Refer & Earn scheme. Having a friend at work will make you hate your job less.
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Team Doc Healthy worker is a happy worker
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Maternity & Paternity leave top up. This is not paid babysitting.
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Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy’s umbrella.
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Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
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Birthday Day off. Happy Birthday to you!
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Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don’t need a joke…
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Craic & Banter Working and living your best life
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Competitions with prizes. Who doesn’t like a bit of healthy competition?
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Lifestyle and Retail discounts (WRKIT). You don’t always need a bus pass to get discounts.
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Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
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Big Christmas and Grand National drinks. Who doesn’t love watching their manager slide across a dancefloor?
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Head Office secondment schemes. In case you want to know the business inside and out.
Customer Service Team Leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Show your passion for customer service! When you interact with us during the interview process, make sure to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand what it means to exceed customer expectations.
✨Tip Number 2
Familiarize yourself with our products and services before your interview. Being knowledgeable about what we offer will not only help you answer questions confidently but also show that you're genuinely interested in the role and ready to promote our offerings.
✨Tip Number 3
Emphasize your adaptability! In a fast-paced environment like ours, being able to stay calm under pressure is crucial. Share examples of how you've successfully navigated challenging situations in previous roles to highlight your ability to adapt while maintaining a customer-focused approach.
✨Tip Number 4
Express your enthusiasm for technology! Since we are looking for someone who can embrace technology to enhance the customer experience, be prepared to discuss any relevant tech skills or experiences you have. This will show us that you're ready to thrive in our evolving retail landscape.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Team Leader. Highlight your ability to exceed customer expectations and build effective relationships in your application.
Showcase Your Communication Skills: Since the role involves clear communication with customers, provide examples in your application that demonstrate your strong verbal and written communication skills.
Emphasize Adaptability: Mention your ability to adapt to different situations while maintaining a customer-focused approach. Use specific examples from your past experiences to illustrate this.
Highlight Technology Embrace: Discuss your comfort with technology and how you can leverage it to enhance the customer experience. This is crucial for promoting online products and services effectively.
How to prepare for a job interview at Paddy Power Plc
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've exceeded customer expectations in previous roles, and demonstrate your ability to build effective relationships with customers.
✨Embrace Technology
Since the role involves promoting online products and services, be prepared to discuss your comfort level with technology. Mention any relevant experience you have with digital tools or platforms that can enhance the customer experience.
✨Stay Calm Under Pressure
The interviewers will be looking for your ability to handle stressful situations. Prepare to discuss times when you've successfully managed pressure in a work environment, and how you maintained a positive attitude while doing so.
✨Demonstrate Your Adaptability
Paddy Power values adaptability in their team leaders. Be ready to provide examples of how you've adapted to changing circumstances in the past, and how you can apply that flexibility to meet the evolving needs of the business.
