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- Tasks: Lead a team to exceed customer expectations and create a positive shop environment.
- Company: Join Paddy Power, a leader in the betting industry since 1988, known for its fun culture.
- Benefits: Enjoy industry-leading pay, discounts on shares, and a birthday day off!
- Why this job: Embrace technology, drive business growth, and enjoy endless career progression opportunities.
- Qualifications: No prior betting experience needed; just bring your positive attitude and customer obsession!
- Other info: Work with live sports streaming and participate in fun competitions while enjoying great perks.
The predicted salary is between 28800 - 43200 £ per year.
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
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Responsible for all shop operations including opening and closing procedures
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Taking and processing bets
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Keeping and maintaining shop presentation standards
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Ability to adapt to different situations while still staying completely customer obsessed
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Play by the rules by complying with Social Responsibility duties
Paddy’s Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail’s ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don’t worry if you’ve never worked in the betting industry before, we’ll give you the knowledge… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
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Money Baller Reap the rewards
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Industry leading pay-rates. Why wouldn’t you get paid more to do the same job?
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Salary Increase after 6 months. PP… Rewarding punters and employees since 1988.
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20% discount on Flutter Shares. Get your ‘Share’ of the winnings.
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Refer & Earn scheme. Having a friend at work will make you hate your job less.
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Team Doc Healthy worker is a happy worker
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Maternity & Paternity leave top up. This is not paid babysitting.
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Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy’s umbrella.
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Free eye test & discount on VDU glasses. How would you watch sport at work otherwise?
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Birthday Day off. Happy Birthday to you!
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Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don’t need a joke…
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Craic & Banter Working and living your best life
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Competitions with prizes. Who doesn’t like a bit of healthy competition?
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Lifestyle and Retail discounts (WRKIT). You don’t always need a bus pass to get discounts.
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Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work.
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Big Christmas and Grand National drinks. Who doesn’t love watching their manager slide across a dancefloor?
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Head Office secondment schemes. In case you want to know the business inside and out.
Customer Service Team Leader employer: Paddy Power Plc
Contact Detail:
Paddy Power Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Show your passion for customer service! When you interact with us during the interview, make sure to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand what it means to exceed customer expectations.
✨Tip Number 2
Familiarize yourself with our products and services before the interview. Being knowledgeable about what we offer will not only impress us but also allow you to discuss how you can effectively promote these offerings to customers.
✨Tip Number 3
Emphasize your adaptability! We value team leaders who can stay calm under pressure and adjust to different situations. Be ready to share instances where you've successfully navigated challenges while maintaining a positive customer experience.
✨Tip Number 4
Express your enthusiasm for technology! Since we are looking for someone who can embrace our evolving online presence, be prepared to discuss how you've used technology in previous roles to enhance customer interactions or improve operations.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Team Leader. Highlight your ability to exceed customer expectations and build effective relationships in your application.
Showcase Your Communication Skills: Since the role involves clear communication with customers, emphasize your strong verbal and written communication skills. Provide examples of how you've effectively handled customer queries in the past.
Demonstrate Adaptability: The job requires adapting to different situations while remaining customer-focused. Share specific instances where you've successfully adapted to change or handled pressure in a customer service environment.
Express Your Enthusiasm for Technology: As the role involves promoting online products and services, express your enthusiasm for technology and how you can leverage it to enhance the customer experience. Mention any relevant experience with digital tools or platforms.
How to prepare for a job interview at Paddy Power Plc
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service. Share specific examples of how you've exceeded customer expectations in the past and how you build effective relationships with customers.
✨Embrace Technology
Since the role involves promoting online products and services, demonstrate your comfort with technology. Discuss any relevant experience you have with digital tools or platforms that enhance customer interactions.
✨Stay Calm Under Pressure
Prepare to discuss situations where you've had to remain calm and composed while dealing with challenging customer queries. This will show your ability to adapt and maintain a positive environment.
✨Express Your Desire for Growth
Paddy Power values progression, so be ready to talk about your career goals and how you plan to achieve them within the company. Show enthusiasm for the opportunities available and your willingness to learn.
