At a Glance
- Tasks: Lead a team to deliver exceptional customer service in our retail shops.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and great perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the friendly face that enhances customer experiences and drives results.
- Qualifications: Passion for customer service; no prior betting experience needed.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
We want people who will exceed customers' expectations, building effective relationships with customers and creating a warm and positive environment that they love to be in. This will primarily involve hosting our customers in the shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
Benefits:
- Competitive salary with pay increase after performance review
- Performance bonus & promotional rewards
- Annual and quarterly rewards
- Flexible work patterns
- Family leave (adoptive, parental leave and wedding leave)
- Company ShareSave scheme (discount on Flutter shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee assistance programme (including up to 6 free counselling sessions)
- Financial wellbeing platform - NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Values: Customer First, Always | Change The Game | Win Together | Free To Be Me
We're proud of our four values. They reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.
Customer Service Team Leader in Camden Town employer: Paddy Power Plc
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and comprehensive employee support programmes, we empower our Customer Service Team Leaders to create outstanding experiences for our customers in a dynamic retail environment. Join us to be part of a team that champions innovation and celebrates diversity, all while enjoying the perks of working in a lively betting retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Camden Town
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to adapt! The retail world can be unpredictable, so show us that you can think on your feet. Prepare to discuss how you've handled challenging situations in the past and what you learned from them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Paddy Power. Don’t miss out!
We think you need these skills to ace Customer Service Team Leader in Camden Town
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and exceeding customer expectations.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with our values, like being customer-focused and adaptable.
Be Yourself:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you, so share your unique perspective and experiences!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Paddy Power Plc
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal experiences and work ethic align with these values, as this will show your potential employer that you’re a great fit for their culture.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to provide excellent service. This could be anything from resolving a customer complaint to creating a memorable experience for someone.
✨Demonstrate Your Enthusiasm for Technology
Since the role involves promoting online and retail products, it’s important to express your enthusiasm for technology during the interview. Be ready to discuss any relevant tech skills or experiences you have, and how you can leverage them to enhance customer interactions.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various situations in the shop. Think of scenarios where you had to adapt quickly while maintaining a customer-focused approach. Practising your responses will help you feel more confident and articulate during the interview.
