# Service Management & Cyber Security DirectorFormula E Race OperationsLondon, United KingdomPosted 7 Oct 2026## About this roleWant to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet!About Formula E:Formula E, the world's fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability.Hosting over 150 races in iconic cities globally and backed by top manufacturers like Porsche, Nissan and Jaguar, we feature elite drivers and cutting-edge EV technology.As the world's first certified B Corp sport and the first sport certified to the British Standards Institution (BSI) Net Zero Pathway. Formula E combines thrilling entertainment with a mission to advance sustainable progress, inspiring a global fanbase with our high-performance brand new GEN4 car capable of hitting speeds of 335kph and reaching 200kph in just 4.4 seconds. Currently achieving 0-100 kmh in 1.8 seconds.Using the spectacle of sport, we are sending a powerful and meaningful message to help alter perceptions and speed-up the switch to electric mobility.The Role:Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role bridges technical execution with business-wide service delivery, and leading operations across IT service management, change control, problem resolution, service desk, and cybersecurity.Key ResponsibilitiesService Management & ITIL Governance: Define and execute the overarching Technology Service Management strategy across corporate, event, and broadcast environments using appropriateITIL governance frameworks.Cyber Resilience & Security Architecture: Act as custodian of Formula E’s cybersecurity posture, protecting intellectual property, race data, corporate infrastructure, and fan data against evolving global threats.Service Desk & Incident Management: Direct the Technology Service Desk and Incident Management functions, advancing a user-first approach and delivering top-tier support both at headquarters and trackside.Change & Problem Control: Establish rigorous change control and problem management frameworks to maximise uptime and minimise operational risk, particularly during critical race weekends.Compliance & Risk Assurance: Evaluate organisational risks to eliminate operational silos, ensure compliance with global data privacy regulations (e.g., GDPR), and align practices with international standards like ISO 27001.Vendor & Strategic Alignment: Manage critical third-party technology and security vendor SLAs, contributing operational insights to tech strategy, governance, and budgeting.What we're looking for in you:Leadership Track Record: Extensive progressive experience in technology operations, service delivery, or cybersecurity, with proven experience in a senior management or Director-level role.High-Pressure Context: Proven senior leadership track record in technology operations and cybersecurity, with demonstrated experience directing strategy and teams in complex environments.Technical Frameworks: Expertise in ITIL methodologies (ITIL Practitioner certification is a major plus) and modern cybersecurity standards.Pragmatic Governance: Unshakeable integrity paired with pragmatic governance—enforcing security without compromising operational speed or event execution.Stakeholder Diplomacy & Leadership: Exceptional communication skills to translate complex technical risks into clear business context, alongside empathetic leadership for trackside and support teams.What's in it for you?Annual discretionary 10% bonusBupa Private Medical Insurance25 days' annual leave, Birthday day off and Wellbeing leaveOpportunity to extend your stay if travelling for a race eventEnhanced Parental LeavePaid volunteer and carer's leaveHealth Cash Plan and access to the Aviva Digital Workplace appFlexible Bank HolidaysCycle to Work and Electric Car SchemeFormula E store discountRegular social events and employee working groupsSalary starting from £100,000 per annum.This is a hybrid role and you'll be required to do 3 days a week in our Hammersmith London officeApplication ProcessThink you’ve got what it takes to join our race to the future?The closing date for this role is 21st October 2026, however if we receive a high volume of applications we may close it early.At Formula E, we are building a culture where every voice matters, every perspective accelerates progress, and every individual is empowered to rise, contribute boldly, and shape a better world - together. We will provide equal opportunities regardless of an individuals' protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives.Our mission is clear. The message is simple. Whoever you are. However you live. Whatever you believe. Formula E. For the Future. For Everyone.We’ll see you at the starting line! #J-18808-Ljbffr
Service Management & Cyber Security Director employer: Paddock
At Williams F1 Team, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within our cutting-edge aerodynamics department. Our employees benefit from unparalleled growth opportunities in the fast-paced world of motorsport, alongside access to state-of-the-art facilities that enhance their skills and expertise. Join us in a role where your contributions directly impact race performance, all while being part of a passionate team dedicated to excellence.
