Sr. Product Manager - (Remote)

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.

We are looking for an experienced Senior Product Manager to shape our churn prevention and retention offering across our payments and billing platform. You will own churn prevention, dunning, and salvage flows, and the customisation layer that lets merchants tailor billing experiences to their own customers and markets. You'll operate as the senior product voice for retention across engineering, design, and commercial leadership, and you'll be expected to set the standard for what we ship and how we think about customer-centric product development at Paddle.

You'll work in a trio with a strong engineering lead and an experienced product designer, with regular exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco. Own the long-term vision and strategy for retention, grounded in subscriber behaviour, merchant feedback, competitive benchmarks, and Paddle's commercial goals. Navigate multi-stakeholder trade-offs where the right answer requires judgement across technical constraints, commercial impact, compliance, and UX.

Define when, how, and what to surface to at-risk customers to extend lifetime value. Build the surfaces and logic for upsell, cross-sell, and promotional offers within the billing experience. Partner with growth and data teams to personalise and test offer mechanics. Define and deliver the customisation layer, including branding, language, flow configuration, that lets merchants tailor the buyer experience to their product and audience.

Data, Metrics & Commercial Impact

Dive into data independently. We expect you to pull the numbers (with AI help where it accelerates you), form a hypothesis, and bring a recommendation. Use product data to influence business strategy beyond your immediate roadmap: pricing, GTM, risk policy, and customer segmentation.

Product Development & Delivery

Define and ensure high standards for your team in all product development stages: discovery, specs, experimentation, launch quality, and impact measurement. Work in a tight trio with engineering and design to ship fast, instrument well, and iterate based on real customer signals. Run a continuous programme of optimisation to compound retention and UX gains across high-volume billing surfaces. Be a credible technical partner to engineering on billing logic, integrations, and platform decisions.

You have specific, hands-on experience with payments, billing, or comparable consumer-facing fintech at scale. You understand subscription economics, churn mechanics, dunning strategy, and how small UX changes move retention. You've worked on high-volume, buyer-facing products where small technical or UX changes have outsized commercial impact, and you can talk through specific wins you've owned.

You're technically credible, comfortable in the details with engineers, and able to reason about billing systems, APIs, and trade-offs without needing them to translate. You're data-fluent and metrics-led. You don't believe a thing until you've seen the numbers, and you can run your own analysis end-to-end. You use AI as a daily force multiplier for research, writing, analysis, and building functional prototypes. You can show specific examples of how it has changed the quality and speed of your output.

You've built and shipped in scale-up or startup environments, including zero-to-one work. Your writing changes minds. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self.

Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs.” We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.