HRS Product Manager in London

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. We are looking for an exceptional Staff Product Manager to lead our flagship Checkout experience – the most strategically critical, highest-visibility product surface at Paddle. This is a massive-scale engine: we handle ~10 million sessions a month, processing $180M+ in monthly payments across a global network of 10,000+ sellers. You will own the Checkout product end-to-end: its strategy, its roadmap, its performance, and its commercial outcomes. You'll operate as the senior product voice in the room with our executive team, engineering leaders, and largest customers, and you'll be expected to set the bar – not just for what we ship, but for how the wider product org makes decisions, runs discovery, and uses data. You'll work in a trio with a strong engineering lead and an experienced product designer, with daily exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco. This is an opportunity for a staff-level operator who wants to own a product that genuinely matters – one with hard technical problems, real commercial stakes, and the platform to influence company strategy. Strategy & Roadmap Ownership: Own the long-term vision and strategy for Checkout, grounded in market trends, payments innovation, customer needs, and Paddle's commercial goals. Navigate ambiguous, multi-stakeholder trade-offs where the "right" answer requires deep judgement across technical constraints, commercial impact, compliance, and UX.Product Development & Delivery: Lead end-to-end delivery of complex, multi-faceted initiatives without needing oversight. Define and enforce the delivery standards (discovery, specs, experimentation, launch quality) that the rest of the product team operates against. Work in a tight trio with engineering and design to ship fast, instrument well, and iterate based on real customer signal. Use AI tooling to compress the loop from idea to spec to prototype – we expect ideas to be testable in days, not weeks. Run a continuous programme of optimisation – A/B tests, beta programmes, usability research – to compound conversion and UX gains across a high-volume, consumer-facing surface. Data, Metrics & Commercial Impact: Own the KPIs that matter for Checkout (conversion, authorisation rates, revenue impact, NPS, etc.) Dive into data independently. we expect you to pull the numbers (with AI help where it accelerates you), form a hypothesis, and bring a recommendation. Use product data to influence business strategy beyond your immediate roadmap – pricing, GTM, risk policy, settlement, etc. Stakeholder Management & Storytelling: Shape the customer-centric culture of the team – consistently in front of customers yourself, and building the processes that keep the rest of the team close to them too. You understand auth rates, 3DS, SCA, PSP economics, fraud trade-offs, etc. You've worked on high-volume, consumer-facing products where small UX or technical changes have outsized commercial impact, and you can talk through specific wins you've owned. You're data-fluent and metrics-led. You don't believe a thing until you've seen the numbers, and you can run your own analysis end-to-end. You use AI as a daily force multiplier – for research, writing, analysis, and building functional prototypes – and can show specific examples of how it's changed the quality and speed of your output. You've built and shipped in scale-up or startup environments, including zero-to-one work. You're an outstanding written and verbal communicator – English is your primary working language, and your writing changes minds. You value regular, in-person collaboration with your team and wider stakeholders – this role isn't a fit for fully remote working. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Our ValuesPaddle Together - "None of us, is as smart as all of us" Paddle Simply - "Simple can be harder than complex: you have to get your thinking clean to make it simple"Paddle for others - "We can realise our wildest dreams, so long as we help enough other people to realise theirs"Why you'll love working at PaddleWe are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.