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For Companies At a Glance
- Tasks: Manage property claims, assess damage, and negotiate with insurers for the best outcomes.
- Company: Paddl, a leading FCA regulated Loss Assessor simplifying property reinstatement.
- Benefits: 30 days annual leave, flexible working, professional training opportunities, and travel contributions.
- Other info: Dynamic role with opportunities for growth and development in a supportive team environment.
- Why this job: Make a real difference in people's lives by helping them restore their homes after damage.
- Qualifications: Experience in property management and insurance claims, with strong negotiation skills.
The predicted salary is between 38000 - 55000 £ per year.
Who We Are
At Paddl our mission is to simplify the reinstatement of properties after damage. As an FCA regulated Loss Assessors, we work for our clients to provide an exemplary claims management and property reinstatement service. When your property has been damaged, we take the stress out of the claims process, from mitigation and assessment of damage, to managing the claims process and professionally reinstating your property.
The Role
Based in London you will be the go-to person for surveying, claims management, and contractor management. You’ll provide our network of introducers (letting agents, building managers and homeowners) a first class experience throughout the claims process. You will be a strong negotiator with a comprehensive understanding of the insurance landscape and the world of property repairs. You will take an initial property incident (an escape of water, fire, flood or other damage), produce detailed inspection reports, raise an insurance claim and negotiate with insurers on site to get to great client outcomes. In doing this you will require an understanding of property construction, estimates for repairs and the insurance process. You will, of course, be provided with training from Paddl’s experienced surveying and claims handling team and provided compliance modules. This role will require working from client offices and site visits to impacted properties. You will be required to travel around the Edinburgh region with some expansion requiring travel to sites in Glasgow and Fife. You will also work from home for a portion of the week.
What You’ll Do
- Be the first responder to property emergencies, assessing damage and managing the immediate aftermath following damage.
- Have a detailed eye, surveying properties, to produce detailed scopes of work - our tech platform will help you curate these reports.
- You will be the on-site conduit with insurers and their representatives, playing a lead role in claim negotiations.
- Liaise with tenants, property owners and building managers, keeping them informed of the claims process and the reinstatement works.
- Orchestrate repair programmes with our skilled contractors, ensuring timely, budget-friendly, and top-notch results.
- Build and nurture relationships with clients, spreading the word about our services.
- You will schedule and participate in quarterly on-site client (Letting Agent) training to ensure that awareness and adoption of our services is maximised.
- You will lead business development for your region, learning the business value proposition and becoming fluent in articulating Paddl’s services.
- You will drive regional operations managing staff and business processes to enable effective delivery.
What We’re Looking For
- Have a good understanding of the construction of domestic buildings.
- Be comfortable in a construction environment and have a good understanding of property repairs and contractor management.
- Experienced in property management, maintenance and ideally property insurance claims handling.
- Understand the nature of building insurance, comfortable supporting homeowners and being the driving force when negotiating with insurers.
- Be a tech-savvy individual with strong IT skills with an eye for detail - able to formulate coherent reports.
- Have experience of client management.
- Hold a full and valid UK driving license.
The role will require a full DBS check prior to commencing the role.
Additional Benefits
- 30 days a year annual leave, inclusive of bank holidays.
- Option childcare benefits - salary sacrifice scheme.
- Statutory pension contributions.
- A 40 hour working week Monday - Friday, the business is flexible to your needs and we support each other to enable the business needs.
- Opportunities to grow and develop your skills in a multifaceted role.
- Opportunity and encouragement to undertake professional training and qualifications, (RICS, CILA).
- Remote working.
- Travel contributions (mileage with optionality of a company car).
Job Type: Full-time
Pay: £38,000.00-£55,000.00 per year
Benefits:
- Childcare
- Work from home
Application question(s):
Do you have experience of handling property insurance claims?
Experience: property/building management or property related: 3 years (required)
Willingness to travel: 75% (preferred)
Property Surveyor and Insurance Claims Manager in Basingstoke employer: Paddl
Contact Detail:
Paddl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Surveyor and Insurance Claims Manager in Basingstoke
✨Tip Number 1
Network like a pro! Attend industry events, join local property groups, and connect with professionals on LinkedIn. The more people you know in the property and insurance world, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous work in property management and claims handling. When you get the chance to chat with potential employers, having tangible examples of your expertise can really set you apart.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock interviews with friends or family. Focus on common questions related to property surveying and claims management, so you can confidently articulate your experience and knowledge.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience in property repairs and insurance claims. It shows you're serious about joining our team!
We think you need these skills to ace Property Surveyor and Insurance Claims Manager in Basingstoke
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in property management and insurance claims. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Be Specific About Your Skills: We love a candidate who knows their stuff! Be specific about your skills in surveying, negotiating with insurers, and managing contractors. Use examples to illustrate how you've successfully navigated similar situations in the past.
Tailor Your Application: Don’t just send a generic application. Tailor it to Paddl and the Property Surveyor and Insurance Claims Manager role. Mention our mission and how you can contribute to simplifying the reinstatement process for our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Paddl
✨Know Your Stuff
Make sure you brush up on your knowledge of property construction and insurance claims. Familiarise yourself with common issues like water damage or fire incidents, as well as the claims process. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Negotiation Skills
Since you'll be negotiating with insurers, prepare examples of past negotiations you've handled successfully. Think about how you can demonstrate your ability to advocate for clients while maintaining a professional relationship with insurers. This will highlight your experience and skills in a practical way.
✨Be Tech-Savvy
Paddl values tech-savvy individuals, so be ready to discuss any relevant software or tools you've used in previous roles. If you have experience with report generation or property management platforms, mention it! This shows you're prepared to hit the ground running.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Paddl and share your enthusiasm for the role. Demonstrating your interpersonal skills will show that you can nurture relationships with clients and colleagues alike.