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For Companies At a Glance
- Tasks: Manage property claims, assess damage, and negotiate with insurers for the best outcomes.
- Company: Paddl simplifies property reinstatement after damage with a client-focused approach.
- Benefits: 30 days annual leave, flexible working, professional training opportunities, and travel contributions.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team making a real difference in property recovery and client satisfaction.
- Qualifications: Experience in property management and insurance claims, with strong negotiation skills.
The predicted salary is between 38000 - 55000 £ per year.
Who We Are
At Paddl our mission is to simplify the reinstatement of properties after damage. As an FCA regulated Loss Assessors, we work for our clients to provide an exemplary claims management and property reinstatement service. When your property has been damaged, we take the stress out of the claims process, from mitigation and assessment of damage, to managing the claims process and professionally reinstating your property.
The Role
Based in London you will be the go-to person for surveying, claims management, and contractor management. You’ll provide our network of introducers (letting agents, building managers and homeowners) a first class experience throughout the claims process. You will be a strong negotiator with a comprehensive understanding of the insurance landscape and the world of property repairs. You will take an initial property incident (an escape of water, fire, flood or other damage), produce detailed inspection reports, raise an insurance claim and negotiate with insurers on site to get to great client outcomes. In doing this you will require an understanding of property construction, estimates for repairs and the insurance process. You will, of course, be provided with training from Paddl’s experienced surveying and claims handling team and provided compliance modules. This role will require working from client offices and site visits to impacted properties. You will be required to travel around the Edinburgh region with some expansion requiring travel to sites in Glasgow and Fife. You will also work from home for a portion of the week.
What You’ll Do
- Be the first responder to property emergencies, assessing damage and managing the immediate aftermath following damage.
- Have a detailed eye, surveying properties, to produce detailed scopes of work - our tech platform will help you curate these reports.
- You will be the on-site conduit with insurers and their representatives, playing a lead role in claim negotiations.
- Liaise with tenants, property owners and building managers, keeping them informed of the claims process and the reinstatement works.
- Orchestrate repair programmes with our skilled contractors, ensuring timely, budget-friendly, and top-notch results.
- Build and nurture relationships with clients, spreading the word about our services.
- You will schedule and participate in quarterly on-site client (Letting Agent) training to ensure that awareness and adoption of our services is maximised.
- You will lead business development for your region, learning the business value proposition and becoming fluent in articulating Paddl’s services.
- You will drive regional operations managing staff and business processes to enable effective delivery.
What We’re Looking For
The ideal candidate will:
- Have a good understanding of the construction of domestic buildings.
- Be comfortable in a construction environment and have a good understanding of property repairs and contractor management.
- Experienced in property management, maintenance and ideally property insurance claims handling.
- Understand the nature of building insurance, comfortable supporting homeowners and being the driving force when negotiating with insurers.
- Be a tech-savvy individual with strong IT skills with an eye for detail - able to formulate coherent reports.
- Have experience of client management.
- Hold a full and valid UK driving license.
The role will require a full DBS check prior to commencing the role.
Additional Benefits
- 30 days a year annual leave, inclusive of bank holidays.
- Option childcare benefits - salary sacrifice scheme.
- Statutory pension contributions.
- A 40 hour working week Monday - Friday, the business is flexible to your needs and we support each other to enable the business needs.
- Opportunities to grow and develop your skills in a multifaceted role.
- Opportunity and encouragement to undertake professional training and qualifications, (RICS, CILA).
- Remote working.
- Travel contributions (mileage with optionality of a company car).
Job Type: Full-time
Pay: £38,000.00-£55,000.00 per year
Benefits: Childcare, Work from home
Application question(s): Do you have experience of handling property insurance claims?
Experience: property/building management or property related: 3 years (required)
Willingness to travel: 75% (preferred)
Property Surveyor and Insurance Claims Manager in Basildon employer: Paddl
Contact Detail:
Paddl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Surveyor and Insurance Claims Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research Paddl's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've successfully managed claims or negotiated with insurers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Paddl team. Good luck!
We think you need these skills to ace Property Surveyor and Insurance Claims Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Property Surveyor and Insurance Claims Manager. Highlight your experience in property management, insurance claims handling, and any relevant construction knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property reinstatement and how your background makes you the perfect fit for our team. Don’t forget to mention your negotiation skills and tech-savviness!
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work in property repairs and claims management. We love seeing real-life scenarios where you’ve made a difference, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Paddl
✨Know Your Stuff
Make sure you brush up on your knowledge of property construction and insurance claims. Familiarise yourself with common issues like water damage or fire incidents, as well as the claims process. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Negotiation Skills
Since you'll be negotiating with insurers, prepare examples from your past experiences where you've successfully negotiated outcomes. Think about how you can demonstrate your ability to advocate for clients while maintaining strong relationships with all parties involved.
✨Get Tech-Savvy
Paddl values tech-savvy individuals, so be ready to discuss any relevant software or tools you've used in previous roles. If you have experience with report generation or property management platforms, highlight that to show you're prepared to hit the ground running.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their processes and express genuine interest in their mission. This will not only make you memorable but also demonstrate your commitment to providing a first-class experience for clients.