Client Experience Manager (Permanent) in Sheerness

As a Family Engagement Manager at HMP Swaleside and Standford Hill, you will play a pivotal role in supporting the complex and varied needs of prisoners and their families. Your work will be crucial in fostering positive relationships between prisoners and their loved ones, providing essential advice, guidance, and learning opportunities. By developing robust referral pathways and managing a caseload of family support cases, you will ensure that each family receives personalised care and support.

Service Delivery:

• Provide comprehensive services ensuring that prisoners, their children, carers, and other relatives receive appropriate advice, guidance, learning opportunities, care, and support to maintain or enhance positive relationships.
• Develop and implement effective referral pathways for families, prisoners, and other professionals to access family support services.
• Establish connections with other relevant services to ensure seamless integration and support.

Family Support Work:

• Manage a caseload of family support cases related to prisoners.
• Conduct detailed assessments to inform and tailor support for the family unit, ensuring personalised and effective interventions.
• Promote their human rights and ensure their voices are heard and considered at all levels of decision-making and service provision.
• Demonstrable ability to coordinate a broad range of services.
• Ability to contribute to the planning and development of Pact's family work.
• Knowledge of safeguarding and child protection practices.

This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoners' children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check.