Client Executive - Professional Training and in Gloucester

Client Executive - Professional Training and in Gloucester

Gloucester Full-Time 37000 - 44962 £ / year (est.) No working from home possible
PACT

At a Glance

  • Tasks: Lead family engagement services at HMP Leyhill, providing support to prisoners and their families.
  • Company: Pact, a respected charity dedicated to supporting prisoners and their families across England and Wales.
  • Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme.
  • Other info: Equal opportunity employer welcoming all applications, including those with criminal convictions.
  • Why this job: Make a real difference in the lives of prisoners and their families while developing your skills.
  • Qualifications: Experience working with prisoners and families, excellent customer service, and IT skills.

The predicted salary is between 37000 - 44962 £ per year.

Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme

Have you got what it takes to support the prisoners, their families and significant others?

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners' children and families and prisoners.

About the Role:

Purpose: To lead the delivery of Pact's family engagement services at HMP Leyhill - in line with contractual requirements, the prison's operational and security arrangements, and in accordance with Pact's own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

Aims: To promote the health and well-being of prisoners, family members and significant others during an individual's stay in custody and through the gate, by:

  • Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners' care and rehabilitation plans.
  • Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted.
  • Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody.

About You:

To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres. You will have excellent customer service and IT skills. You will have the ability to contribute to planning and development of Pact's work and have knowledge of safeguarding/child protection practice.

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

Client Executive - Professional Training and in Gloucester employer: PACT

Pact is an exceptional employer, offering a unique opportunity to make a meaningful impact in the charity sector while working remotely. With a strong commitment to employee growth and a collaborative work culture, staff are empowered to lead innovative data initiatives that enhance engagement with supporters and service users. Join us in our mission to transform lives through data-driven insights and enjoy the benefits of a supportive environment that values diversity and inclusion.

PACT

Contact Details:

PACT Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Client Executive - Professional Training and in Gloucester

Get Involved Locally

Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by PACT.

Tap into Professional Networks

Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like PACT.

Showcase Your Commitment

When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at PACT.

Utilise Online Platforms

We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at PACT. Apply directly through us to stand out!

We think you need these skills to ace Client Executive - Professional Training and in Gloucester

Family Engagement Services
Casework Services
Advocacy
Structured Interventions
Customer Service
IT Skills
Planning and Development

Some tips for your application 🫡

Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of PACT. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.

Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.

Tailor Your Documents to the Role:For a full-time role like Client Executive - Professional Training and, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.

Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.

How to prepare for a job interview at PACT

Show Your Passion for Social Change

When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of PACT. Sharing personal stories or insights can really make us stand out.

Highlight Project Experience

We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.

Familiarity with Relevant Tools and Practices

Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.

Prepare for Scenario-Based Questions

Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!