At a Glance
- Tasks: Support prisoners and families, providing guidance and fostering positive relationships.
- Company: Pact, a respected charity dedicated to supporting families affected by imprisonment.
- Benefits: Generous holiday, pension scheme, training opportunities, and a supportive team environment.
- Other info: Opportunity for personal growth and impactful work in a dynamic setting.
- Why this job: Make a real difference in the lives of families and contribute to meaningful change.
- Qualifications: Experience with families in challenging environments and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Family Services Manager (known as a Family Engagement Manager internally) at HMP Feltham, you will play a pivotal role in supporting the complex and varied needs of prisoners and their families. Your work will be crucial in fostering positive relationships between prisoners and their loved ones, providing essential advice, guidance, and learning opportunities. By developing robust referral pathways and managing a caseload of family support cases, you will ensure that each family receives personalised care and support. Additionally, you will advocate for the rights and needs of families, ensuring their voices are heard and respected within the prison system. This role requires a compassionate, dedicated individual committed to making a meaningful difference in the lives of those affected by imprisonment.
Key Responsibilities:
- Service Delivery: Provide comprehensive services ensuring that prisoners, their children, carers, and other relatives receive appropriate advice, guidance, learning opportunities, care, and support to maintain or enhance positive relationships.
- Referral Pathways Development: Develop and implement effective referral pathways for families, prisoners, and other professionals to access family support services. Establish connections with other relevant services to ensure seamless integration and support.
- Family Support Work: Manage a caseload of family support cases related to prisoners. Conduct detailed assessments to inform and tailor support for the family unit, ensuring personalised and effective interventions.
- Advocacy for Families: Advocate for the rights and needs of families dealing with imprisonment. Promote their human rights and ensure their voices are heard and considered at all levels of decision-making and service provision.
About You:
To thrive in this role, you should possess:
- Demonstrable ability to coordinate a broad range of services.
- Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families.
- Excellent organisational skills and the capacity to manage a demanding workload.
- Ability to contribute to the planning and development of Pact’s family work.
- Knowledge of safeguarding and child protection practices.
- Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.
This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.
Organisation: Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
Family Services Support Manager (Scale 3) in Feltham employer: PACT
Pact is an exceptional employer, offering a unique opportunity to make a meaningful impact in the charity sector while working remotely. With a strong commitment to employee growth and a collaborative work culture, staff are empowered to lead innovative data initiatives that enhance engagement with supporters and service users. Join us in our mission to transform lives through data-driven insights and enjoy the benefits of a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Family Services Support Manager (Scale 3) in Feltham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at PACT.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from PACT!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like PACT, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PACT or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Family Services Support Manager (Scale 3) in Feltham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PACT:Before hitting send, make sure to tailor your application specifically to PACT! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PACT
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
