At a Glance
- Tasks: Lead family engagement services at HMP Belmarsh, coordinating visits and support for families.
- Company: Pact, a supportive organisation focused on family engagement in challenging environments.
- Benefits: Generous holiday allowance, pension scheme, wellness groups, and professional development opportunities.
- Other info: Part-time role with flexible hours and a friendly, experienced team.
- Why this job: Make a real difference in families' lives while working in a dynamic and rewarding environment.
- Qualifications: Experience with families in multi-agency settings and strong organisational skills required.
Salary: £32,452.50 FTE, including market supplement (pro rata: £19,471.50 actual per annum)
Location: HMP Belmarsh
Working pattern: Part time, permanent — 22.5 hours per week, on a rota including regular weekend work
Role Overview
Pact is looking for a Family Support Team Manager (known internally as a Family Engagement Manager) to lead our visitor centre services at HMP Belmarsh. This is a hands-on management role at the heart of family engagement work, overseeing the prison's booking line, family visit catering, children's play sessions, and a range of family-focused interventions. You'll also support families' access to secure video visits and work closely with our subcontractors in the Visits Centre.
What You'll Be Doing
- Managing the visitor centre provision at HMP Belmarsh
- Overseeing the prison's booking line service
- Coordinating family visit catering services
- Facilitating play sessions for children during family visits
- Delivering family-focused interventions, including homework clubs, special visits and themed family days
- Supporting families' access to secure video visits
- Coordinating with subcontractors operating in the Visits Centre
What You'll Bring
- Demonstrable ability to coordinate a broad range of services
- Experience of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families
- Strong organisational skills and the ability to manage a demanding workload
- Ability to contribute to the planning and development of Pact's family work
- Knowledge of safeguarding and child protection practices
- Strong interpersonal and communication skills, with the ability to build partnerships across agencies
What's On Offer
- Generous holiday allowance
- Contributory pension
- Free advice, information and counselling service
- Corporate eye care scheme
- Cycle to work scheme
- Season ticket loan
- Charity worker discounts
- Enhanced maternity package
- Wellness, inclusion and diversity groups
- Blue light card
- Access to training events to support your professional development
- A thorough induction process, with ongoing support from a friendly and experienced team
Additional Information
This is a part-time, permanent post working 22.5 hours per week on a rota that includes regular weekend work.
Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with criminal convictions (appointment is subject to a risk assessment).
This role is subject to: a 6-month probationary period; verification of identity and right to work in the UK; satisfactory references covering a 3-year period; declaration of unspent criminal convictions (and, where relevant, a satisfactory risk assessment); Prison Vetting; and a Disclosure and Barring Service check. Please note that bankruptcy or County Court Judgements may affect vetting outcomes for prison-based roles.
Closing date: 8 November 2026. We reserve the right to close this vacancy early if sufficient applications are received, so early applications are encouraged.
Family Support Team Manager employer: PACT
At Bounce Back for Kids (BB4K), we are dedicated to making a meaningful impact in the lives of children affected by domestic abuse, offering a supportive and collaborative work environment. Our team members benefit from professional development opportunities, a strong commitment to safeguarding, and the chance to be part of an award-winning service that prioritises the well-being of families in Oxfordshire. Join us to contribute to a cause that truly matters while enjoying a fulfilling career with a focus on personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Family Support Team Manager
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like PACT, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at PACT. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through PACT's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Family Support Team Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at PACT. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at PACT.
How to prepare for a job interview at PACT
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with PACT.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Family Support Team Manager at PACT.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show PACT that you're ready to hit the ground running in the Family Support Team Manager role.
