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- Tasks: Lead family engagement services and support prisoners and their families through casework and advocacy.
- Company: Pact is a respected charity providing innovative support to prisoners and their families across England and Wales.
- Benefits: Gain valuable experience in a meaningful role while making a positive impact on families and communities.
- Why this job: Join a mission-driven team focused on promoting dignity, respect, and well-being for prisoners and their families.
- Qualifications: Experience with multi-agency environments, excellent customer service, and strong organizational skills are essential.
- Other info: This role requires background checks and a probationary period; make a difference in people's lives!
The predicted salary is between 28800 - 43200 £ per year.
Have you got what it takes to support prisoners, their families and significant others?
Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative
services, providing practical and emotional support to prisoners and their children and families.
About the Role:
Purpose:
To lead the delivery of Pact’s family engagement services in line with contractual requirements, the prison’s operational and
security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.
To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and
facilitating visits (both in person and online).
To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.
Aims:
To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody
and through the gate, by:
Delivering and managing effective and responsive family support services so that positive family relationships are maintained,
strengthened and fully integrated within prisoners’ care and rehabilitation plans
Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in
the development and delivery of our services, and their health and well-being are promoted
Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody
To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and
understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact
visitor centres.
You will have excellent customer service and IT skills.
You will also have excellent organisational skills and the ability to manage a demanding workload.
You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child
protection practice.
Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of
agencies., This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. A certificate of
good conduct from the Police Force of the country of residence will be required if you have resided overseas for a period of over
12 months (in the past 10 years while aged 18 or over).
Family Engagement Manager (Scale 2) employer: PACT
Contact Detail:
PACT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Engagement Manager (Scale 2)
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by prisoners and their families. Understanding the emotional and practical support they require will help you demonstrate your commitment to this role during the interview.
✨Tip Number 2
Network with professionals in the field of family engagement and prison services. Attend relevant workshops or seminars to connect with others who share your passion, as these connections can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Highlight any experience you have in multi-agency environments. Be prepared to discuss specific examples of how you've successfully collaborated with various organizations to support families or vulnerable individuals.
✨Tip Number 4
Prepare to showcase your organizational and customer service skills. Think of scenarios where you've managed demanding workloads or improved visitor experiences, as these examples will resonate well with the responsibilities of the Family Engagement Manager role.
We think you need these skills to ace Family Engagement Manager (Scale 2)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Family Engagement Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience working with prisoners and their families, particularly in multi-agency environments. Use specific examples to demonstrate your capacity to coordinate services and manage demanding workloads.
Showcase Your Skills: Clearly outline your customer service, organizational, and IT skills in your application. Provide examples of how you've successfully used these skills in past roles, especially in challenging situations.
Address Safeguarding Knowledge: Since knowledge of safeguarding and child protection practices is crucial for this role, make sure to mention any relevant training or experience you have in this area. This will show that you are aware of the importance of these issues in the context of family engagement.
How to prepare for a job interview at PACT
✨Understand the Role and Its Impact
Make sure you have a clear understanding of how the Family Engagement Manager role supports prisoners and their families. Be prepared to discuss how your experience aligns with the mission of Pact and how you can contribute to maintaining positive family relationships.
✨Demonstrate Your Experience
Highlight your previous work with prisoners and their families, especially in multi-agency environments. Share specific examples of how you've successfully managed casework services or facilitated visits, showcasing your ability to handle challenging situations.
✨Showcase Your Interpersonal Skills
Since this role requires excellent communication and partnership-building skills, be ready to discuss how you've effectively collaborated with various agencies in the past. Provide examples of how you've built trust and rapport with clients and stakeholders.
✨Prepare for Questions on Safeguarding
Given the importance of safeguarding and child protection in this role, familiarize yourself with relevant practices and policies. Be prepared to answer questions about how you would ensure the safety and well-being of children and families in your care.