At a Glance
- Tasks: Lead family engagement services, ensuring compliance and delivering support to prisoners and their families.
- Company: Pact is a respected charity providing innovative support for prisoners and their families across England and Wales.
- Benefits: Gain valuable experience in a meaningful role with opportunities for personal growth and development.
- Other info: This role requires an EU work permit and offers a chance to work in a challenging yet rewarding setting.
- Why this job: Make a real impact by strengthening family relationships and supporting rehabilitation in a dynamic environment.
- Qualifications: Experience in multi-agency environments, excellent customer service skills, and knowledge of safeguarding practices required.
The predicted salary is between 36000 - 60000 £ per year.
Have you got what it takes to support the prisoners, their families and significant others
Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families and prisoners
About the Role:
Purpose: To lead the delivery of Pact’s family engagement services at HMP Leyhill - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.
To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).
To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.
Aims:
To promote the health and well-being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by:
- Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans
- Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted
- Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody
About You:
To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres.
You will have excellent customer service and IT skills.
You will also have excellent organisational skills and the ability to manage a demanding workload.
You will have the ability to contribute to planning and development of Pact’s work and have knowledge of safeguarding/child protection practice.
Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
Family Engagement Manager (Scale 2) in Wotton-under-Edge employer: PACT
Pact is an exceptional employer, offering a unique opportunity to make a meaningful impact in the charity sector while working remotely. With a strong commitment to employee growth and a collaborative work culture, staff are empowered to lead innovative data initiatives that enhance engagement with supporters and service users. Join us in our mission to transform lives through data-driven insights and enjoy the benefits of a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Family Engagement Manager (Scale 2) in Wotton-under-Edge
✨Tip Number 1
Familiarise yourself with the specific challenges faced by prisoners and their families. Understanding the emotional and practical needs of these individuals will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Network with professionals in the field of family engagement and support services. Attend relevant workshops or seminars to connect with others who work in similar roles, as they may provide insights or even referrals that could help you land the job.
✨Tip Number 3
Research Pact’s current initiatives and values thoroughly. Being able to discuss how your personal values align with theirs and how you can contribute to their mission will set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to manage complex situations and work collaboratively with various agencies. Highlighting these skills will demonstrate your readiness for the role of Family Engagement Manager.
We think you need these skills to ace Family Engagement Manager (Scale 2) in Wotton-under-Edge
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Family Engagement Manager position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience:Emphasise any previous experience you have working with prisoners and their families, particularly in multi-agency environments. Use specific examples to demonstrate your ability to manage casework services and deliver family-focused support.
Showcase Your Skills:Make sure to showcase your customer service, organisational, and IT skills in your CV and cover letter. Provide examples of how you've successfully managed demanding workloads and built partnerships with various agencies.
Craft a Compelling Cover Letter:Write a personalised cover letter that explains why you are passionate about supporting prisoners and their families. Discuss your understanding of safeguarding practices and how you can contribute to the development of Pact’s services.
How to prepare for a job interview at PACT
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Family Engagement Manager role. Familiarise yourself with Pact's mission and the specific services they provide. This will help you articulate how your skills and experiences align with their needs.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience working with prisoners and their families. Highlight any specific examples where you've successfully coordinated services or managed challenging situations in multi-agency environments.
✨Demonstrate Strong Interpersonal Skills
Since this role requires excellent communication and relationship-building skills, think of examples that showcase your ability to connect with diverse individuals. Be ready to explain how you would handle sensitive situations with dignity and respect.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the organisation. Ask about their current family engagement initiatives or how they measure the success of their support services. This can also give you insight into their expectations.
