Head of Regional Operations - London and South East in City of London

Location: London and South East

Department: Family Engagement

Hours: Full time

Contract: Permanent

Salary: £47,611.75 + £3,000 market supplement

As the Head of Regional Operations, you will oversee the development and delivery of Pact's services across the region. You will act as the strategic lead for key operational functions, ensuring the highest standards of delivery, compliance, and safety. This includes:

• Leading the volunteer strategy and associated processes
• Managing operational performance and reporting standards
• Monitoring safeguarding systems and health & safety protocols
• Overseeing data protection procedures and out-of-hours management provision
• Supporting HR processes, including recruitment

Additionally, you will contribute to Pact's overall strategy by participating in policy-focused and operational projects, as well as bids, tenders, and grant applications. You will work closely with the Regional Director, deputising as needed, and representing Pact at external meetings with key stakeholders such as commissioners, prison governors, and government officials.

Key Responsibilities

• Expand Pact's reach, impact, and effectiveness across the region.
• Develop and deliver safe, evidence-based, and cost-effective services driven by service user involvement and diverse lived experiences.
• Build and nurture effective partnerships to reduce reoffending, strengthen continuity of care, and address health inequalities.
• Support the development of bids, tenders, and funding applications to increase income, contribute to corporate surplus, and achieve sustainable growth.

What We're Looking For

We are seeking a motivated and experienced leader with a passion for making a difference. The ideal candidate will have:

• Proven experience in operational leadership, preferably in the charity or justice sector.
• Strong strategic and project management skills.
• A track record of managing safeguarding, health & safety, and compliance standards.
• Excellent communication and stakeholder management abilities.
• Experience in securing funding through bids, tenders, or grant applications.

How to Apply

If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other Information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life-changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

Benefits

• Generous holiday allowance
• Season ticket loan
• Cycle to work scheme
• Charity worker discounts
• Enhanced maternity package
• Wellness, inclusion, and diversity groups
• EAP scheme
• Life assurance

You may have experience in the following: Head of Operations, Regional Operations Manager, Regional Manager, Operations Lead, Service Delivery Manager, Charity Operations Manager, Justice Sector Manager, Criminal Justice Operations Lead, Safeguarding Manager, Compliance Manager, Strategic Operations Manager, Programme Manager, Partnerships Manager, Volunteer Manager, Operational Director, etc.