At a Glance
- Tasks: Lead initiatives that strengthen families during challenging times and manage visitor centre services.
- Company: Pact, a respected charity supporting prisoners' families across England and Wales.
- Benefits: Generous holiday entitlement, training opportunities, and a supportive team environment.
- Other info: Pact values diversity and welcomes all applications, including those with criminal convictions.
- Why this job: Make a real difference in families' lives while working in a meaningful role.
- Qualifications: Experience with families in challenging environments and strong organisational skills.
The predicted salary is between 29700 - 36300 £ per year.
About Pact Pact is a highly respected independent charity working across England and Wales.
We provide practical and emotional support to prisoners' children and families, to prisoners, and to those resettling back into the community.
Our work is founded on a belief in the innate dignity of every human being, with a focus on human relationships, family, and community.
The Opportunity If you want to lead work that directly strengthens families at one of the most difficult times in their lives, this role puts you at the centre of that effort.
As Family Engagement Manager at HMP Isis, you will manage Pact's visitor centre services — creating a welcoming, well-run environment where families can maintain meaningful connections with their loved ones.
What you'll be doing Managing the visitor centre provision at HMP Isis Overseeing the prison's booking line service Coordinating family visit catering services Facilitating play sessions for children during family visits Delivering family-focused interventions including homework clubs, special visits, and themed family days Supporting families' access to secure video visits Coordinating with subcontractors working within the Visits Centre What we're looking for Demonstrable ability to coordinate a broad range of services Experience of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families Strong organisational skills and the ability to manage a demanding workload Ability to contribute to the planning and development of Pact's family work Knowledge of safeguarding and child protection practices Strong interpersonal and communication skills, with the ability to build partnerships across agencies What we offer Free advice, information, and counselling service Contributory pension Corporate eye care scheme Cycle to work scheme Generous holiday entitlement Training and development opportunities A thorough induction and a supportive team Other information Pact is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 20-week probationary period, verification of identity and proven right to work in the UK, satisfactory references covering a 3-year period, declaration of any unspent criminal convictions, Prison Vetting, and a Disclosure and Barring Service check.
Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
Apply now If you're passionate about keeping families together and have the skills to lead this vital work, we'd love to hear from you.
Click the Apply button to submit your application — and don't delay, as we may close this vacancy early if we receive sufficient applications.
Family Support Team Manager employer: Pact (Prison Advice & Care Trust)
Pact is an exceptional employer dedicated to making a meaningful impact on families during challenging times. With a strong focus on employee development, we offer comprehensive training opportunities and a supportive work culture that values every team member's contribution. Located at HMP Isis, our team enjoys generous benefits, including a contributory pension and a cycle to work scheme, all while working in an environment that prioritises human dignity and community support.
Contact Details:
Pact (Prison Advice & Care Trust) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Support Team Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Pact (Prison Advice & Care Trust).
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Pact (Prison Advice & Care Trust).
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Pact (Prison Advice & Care Trust).
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Pact (Prison Advice & Care Trust). Apply directly through us to stand out!
We think you need these skills to ace Family Support Team Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Pact (Prison Advice & Care Trust). Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Family Support Team Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Pact (Prison Advice & Care Trust)
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Pact (Prison Advice & Care Trust). Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
