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- Tasks: Lead production and logistics to ensure exceptional coffee delivery.
- Company: Pact, a B Corp dedicated to quality coffee and sustainability.
- Benefits: Competitive salary, career growth, and a chance to make an impact.
- Why this job: Join a passionate team and shape the future of coffee operations.
- Qualifications: Experience in FMCG operations and strong leadership skills.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Haslemere, Surrey (Roastery & Production Facility)
Reports to: Operations Director
At Pact, we're obsessed with incredible coffee. We seek out the world's best coffee growers, farmers whose skill and dedication produce coffees of rare quality. They deserve more than a fair price: they deserve to see their coffee relished... savoured... talked about. Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.
As a proud B Corp, we're committed to doing business the right way. That means we're held to account, for how we trade, how we treat people, and how we treat the land we use.
Collaboration is at the heart of everything we do, from working closely with growers to working as a team to improve how we bring quality coffee to our customers. If you share our infectious enthusiasm for exceptional coffee and want to make a real impact, we'd love to hear from you.
Requirements
The Role
We're looking for a Senior Operations Manager to lead production, fulfilment, logistics, site standards, and continuous improvement at our Surrey Roastery. This is a hands-on leadership role for someone who thrives in a fast-moving FMCG environment and knows how to turn operational excellence into exceptional customer experience, lower waste, and stronger margins.
You'll own end-to-end production and fulfilment from roasted beans to delivery; ensuring on-time and in-full performance across all channels. You'll lead third-party manufacturers and logistics partners, drive efficiency and sustainability, and build a high-performing production team ready to scale with the business.
Key Responsibilities
- Operational Leadership
- Own daily production & fulfilment performance across D2C, B2B, Grocery & Wholesale
- Deliver OTIF targets while controlling labour and operational costs
- Manage 3PL and manufacturing partners to ensure quality, service and cost control
- Develop logistics strategies that balance service, efficiency and sustainability
- Lead operational peak planning, promotions, and operational continuity
- Drive process optimisation, SOP excellence and waste reduction
- Improve shipping packaging efficiency and reduce environmental impact
- Use KPIs and data insights to solve root cause issues and improve cost to serve
- Enhance order accuracy, delivery performance and product customer experience
- Reduce returns and customer contacts through operational fixes
- Translate commercial and customer feedback into measurable improvements
- Build and lead a high performing production team
- Develop structure, capability, succession and training frameworks
- Lead Health & Safety, quality compliance and BRCGS standards
- Oversee preventive maintenance to ensure equipment reliability and minimal downtime
- Partner cross-functionally with Roasting, Sales and Customer teams
- Support grocery fulfilment and seasonal operations planning
- Shape how Pact's operations scale for the future
About You
You're an experienced operator from an FMCG background. You're equally comfortable on the production floor as you are optimising process, and partners behind the scenes.
You bring:
- Operations/production leadership experience
- Strong team management and development capability
- 3PL and third party manufacturing management experience
- Strong H&S and quality knowledge
- A pragmatic, hands-on, problem-solving mindset
Why This Role Matters
This role sits at the heart of Pact's growth. You'll directly influence:
- How efficiently we operate
- How sustainably we ship
- How well our team performs
- And how successfully we scale
Interested? Send us your CV and a short note on why this role excites you.
Senior Operations Manager employer: Pact Coffee
Contact Detail:
Pact Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the coffee and FMCG industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Pact's values and mission. Show us that you’re not just about operations but also share our passion for exceptional coffee and sustainability. It’ll make you stand out!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences in operational leadership and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Mention any experiences or stories that highlight your enthusiasm for exceptional coffee and how it aligns with our mission at Pact.
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your relevant experience in FMCG, production leadership, and team management. We want to see how your skills can directly contribute to our goals!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to operational excellence!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pact Coffee
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge. Understand the different types of beans, roasting processes, and what makes exceptional coffee. This will show your passion for the product and align with Pact's commitment to quality.
✨Demonstrate Operational Excellence
Be ready to discuss your experience in operational leadership within an FMCG environment. Prepare specific examples of how you've improved processes, reduced waste, or enhanced customer experiences in previous roles. This will highlight your fit for the Senior Operations Manager position.
✨Showcase Team Leadership Skills
Pact values collaboration, so come prepared to talk about how you've built and led high-performing teams. Share stories that illustrate your ability to develop talent and foster a positive team culture, as this is crucial for the role.
✨Align with Pact's Values
Familiarise yourself with Pact's B Corp status and their commitment to sustainability and ethical practices. Be ready to discuss how you can contribute to these values in your role, showing that you're not just a fit for the job, but also for the company culture.