At a Glance
- Tasks: Lead operations at our Roastery, ensuring safety and efficiency in coffee production.
- Company: Join Pact Coffee, a B Corp dedicated to quality and sustainability.
- Benefits: Competitive salary, monthly coffee allowance, enhanced pension, and 28 days annual leave.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a hands-on role while enjoying incredible coffee every day.
- Qualifications: Experience in manufacturing, strong Health & Safety knowledge, and problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
About Pact Coffee
At Pact, we’re obsessed with incredible coffee.
We seek out the world’s best coffee growers, farmers whose skill and dedication produce coffees of rare quality.
Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards.
We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.
As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use.
The Role
We’re looking for an experienced Operations Manager to help us run and continually improve our Roastery in Haslemere.
This is a hands-on role for someone with a strong manufacturing or production background.
You’ll bring practical manufacturing expertise to improve how we operate, with particular responsibility for Health & Safety, site SOPs, operational standards, equipment reliability and continuous improvement.
Working across Production, Coffee Roasting and Procurement & Inventory, you’ll identify risks and opportunities, solve operational problems and lead practical improvements.
- What You’ll Do
- Own Health & Safety, through maintaining and developing H&S standards across the Roastery, ensuring risks are identified, controlled and effectively managed.
- Manage SOPs and operational standards: Own the site SOP framework, including creating, reviewing and updating procedures to ensure safe, consistent and effective ways of working.
- Improve how we operate using your manufacturing experience to identify opportunities to improve safety, reliability, efficiency and ways of working.
- Investigate recurring operational issues, identify root causes and implement practical, lasting solutions.
- Drive continuous improvement and lead agreed improvement projects across Operations and work with teams to implement and sustain improvements.
- Oversee planned preventative maintenance (PPM) and equipment reliability, managing the operations coordinator and external contractors to ensure maintenance is planned, completed effectively and recurring issues are addressed.
- Support change and development with practical manufacturing expertise when introducing new equipment, products, processes or ways of working.
- Maintain operational and food safety standards and manage our HACCP, GMP and BRCGS compliance to ensure operational processes and controls remain effective and audit-ready.
- Work across Operations and partner with the management team to improve standards, reliability and performance, providing manufacturing support where needed.
- What We’re Looking For
- Proven experience in a manufacturing or production environment, ideally in a hands-on operational role, FMCG and / or food background.
- Strong practical Health & Safety experience with an IOSH or NEBOSH qualification.
- Experience managing site SOPs, including creating, reviewing, updating and implementing procedures and controls.
- Proven experience identifying problems, finding root causes and delivering practical continuous improvements.
- A hands-on approach to resolving operational, process and equipment issues.
- Strong communication skills, with the ability to work across teams and influence people without direct authority.
- What you’ll get in return
- Salary £50 - £60k dependant on experience
- Monthly at-home coffee allowance
- Income Protection
- Group Life Assurance
- Enhanced Workplace Pension
- Cycle to Work Scheme
- Workplace Nursery Benefit
- Employee Assistance Program (inc. counselling)
- 28 days annual leave per calendar year (including Bank Holidays)
- #J-18808-Ljbffr
Operations Manager employer: Pact Coffee
Pact Coffee is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London Bridge. With a strong focus on employee growth, we provide ample opportunities for professional development alongside a flexible hybrid working model that promotes work-life balance. Our generous benefits package, including increasing holiday entitlement and unique perks like a monthly coffee allowance, ensures that our team feels valued and supported while driving impactful marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Pact Coffee, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Pact Coffee specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Pact Coffee
✨Know Your Manufacturing Processes
Before you walk into the interview with Pact Coffee, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Pact Coffee value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
