Pact Coffee is hiring a Customer Experience Manager to lead our customer service team and shape every step of the Pact journey, from sign-up to delivery. You’ll run the team day-to-day, develop people, and turn feedback into positive change across Operations, Production, Marketing, CRM, and product.
With at least 2 years’ experience, you’ll set service standards, track KPIs, and drive improvements. The role is based at London Bridge with a hybrid, flexible-working setup; salary £45,000 per annum
Hybrid CX Manager | Flexible Hours, Coffee Perks employer: Pact Coffee
Pact Coffee is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London Bridge. With a strong focus on employee growth, we provide ample opportunities for professional development alongside a flexible hybrid working model that promotes work-life balance. Our generous benefits package, including increasing holiday entitlement and unique perks like a monthly coffee allowance, ensures that our team feels valued and supported while driving impactful marketing strategies.
