Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and provide expert coffee brewing advice.
- Company: Exciting specialty coffee company based in London.
- Benefits: Hybrid working model, coffee allowance, and generous holiday days.
- Why this job: Join a passionate team and share your love for coffee with customers.
- Qualifications: 1-2 years of customer service experience and strong problem-solving skills.
- Other info: Great opportunity to grow in a vibrant coffee culture.
The predicted salary is between 28800 - 43200 £ per year.
A specialty coffee company in London is seeking a Customer Support Specialist to provide exceptional service to customers across multiple channels.
Responsibilities include:
- Managing orders
- Addressing customer inquiries with empathy
- Providing coffee brewing advice
Ideal candidates should have:
- 1-2 years of customer service experience
- A passion for coffee
- Strong problem-solving skills
This role offers a hybrid working model and various employee perks, including a coffee allowance and generous holiday days.
Customer Support Specialist | Specialty Coffee & Hybrid employer: Pact Coffee
Contact Detail:
Pact Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist | Specialty Coffee & Hybrid
✨Tip Number 1
Get to know the company and its coffee! Research their products and values so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios! Think of common inquiries or issues customers might have and how you'd handle them. This will help you demonstrate your problem-solving skills and empathy during the interview.
✨Tip Number 3
Don’t forget to showcase your passion for coffee! Share your favourite brewing methods or coffee experiences. It’s a great way to stand out and show that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Support Specialist | Specialty Coffee & Hybrid
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any personal experiences or knowledge about coffee that could make you stand out. We want to see that you’re not just looking for a job, but that you genuinely care about the specialty coffee world.
Highlight Your Customer Service Experience: Make sure to detail your previous customer service roles and what you've learned from them. We’re looking for someone with 1-2 years of experience, so don’t be shy about showcasing your problem-solving skills and how you’ve handled customer inquiries in the past.
Be Empathetic and Personable: In your written application, try to convey your empathetic nature. Use friendly language and show us that you understand the importance of connecting with customers. We want to know that you can provide exceptional service across multiple channels!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Pact Coffee
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be prepared to discuss different brewing methods, coffee types, and even your personal favourites. This will show your passion for coffee and help you connect with the company’s ethos.
✨Empathy is Key
Since the role involves addressing customer inquiries with empathy, think of examples from your past experience where you successfully resolved customer issues. Highlight how you understood their feelings and provided solutions that made a difference.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous customer service roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you effectively solved problems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the coffee sourcing process, or how they measure customer satisfaction. This shows your genuine interest in the role and the company.
