At a Glance
- Tasks: Support and service a variety of coffee machines, mainly traditional espresso machines.
- Company: Pact Coffee is a B Corp dedicated to improving coffee for farmers, the planet, and consumers.
- Benefits: Enjoy a hybrid working model, 23-27 days holiday, flexitime, and a monthly coffee allowance.
- Other info: Pact Coffee values diversity and encourages all backgrounds to apply.
- Why this job: Join a dynamic team making a positive impact in the coffee industry while developing your skills.
- Qualifications: 1+ years of machine engineering experience and knowledge of hydraulic systems required.
The predicted salary is between 28000 - 42000 £ per year.
About the role: We are looking for a dynamic, driven and experienced In House Coffee Machine Engineer to join the team to support on a wide variety of coffee machines, predominantly in the traditional espresso machine space. Both office and field based, this role will form the main point of contact for all machine queries to cover both proactive servicing and reactive callouts.
Responsibilities: As In House Engineer, your main responsibilities will include:
- Reactive callouts: On hand in the London/SE area to handle reactive callouts on a weekly basis. Estimate 8 x reactive calls/week.
- Video calls: Quicker fixes on machines via video calls in the first instance. Estimate 5 x video calls/week.
- Machine inbox: Be the first point of contact for all machine issues across team B2B both traditional espresso machines and bean to cup machine issues.
- Saturday cover: Structuring the working week to ensure Saturday service for callouts.
About Pact: At Pact Coffee, we're on a mission to change coffee for the better - better for farmers, the planet, and coffee lovers everywhere. We work directly with the world's finest farmers, paying fair prices for outstanding speciality-grade coffee, and delivering it to homes, offices, and hospitality venues across the UK. As a proud B Corp with a carbon-neutral roastery and fully recyclable packaging, we're committed to making coffee better at every stage.
Requirements: You'll be an ideal fit if you:
- Have minimum 1 year of machine engineering experience.
- Knowledge of hydraulic systems and plumbing.
- Thrive in a fast paced, dynamic environment.
- Can communicate effectively, and have a ‘make it happen' attitude.
- Are passionate about delivering the perfect end cup through our machine universe.
- Can collaborate seamlessly with stakeholders at all levels, both internally and externally.
Benefits: Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:
- Salary bracket: up to £35k depending on experience.
- 23 days holiday, increasing annually up to 27 days (our office is also closed between Christmas and New Year).
- Hybrid working model with time spent in the field, in the office and at home.
- Comprehensive training in sales, coffee and more.
- Flexitime (with core hours of 10-4).
- Monthly coffee allowance.
- An accessible and open workspace.
- Plus, many more benefits.
Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to careers@pactcoffee.com. In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc).
In House Coffee Machine Engineer in London employer: Pact Coffee | B Corp™
Pact Coffee is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a strong commitment to employee growth through comprehensive training and a flexible hybrid working model, we ensure our team thrives both personally and professionally. Our vibrant culture, coupled with unique perks like a monthly coffee allowance and increasing holiday days, makes Pact Coffee a rewarding place to build your career while making a positive impact on the coffee industry.
Contact Details:
Pact Coffee | B Corp™ Recruitment Team
careers@pactcoffee.com
StudySmarter Expert Advice🤫
We think this is how you could land In House Coffee Machine Engineer in London
✨Tip Number 1
Familiarise yourself with the specific coffee machines that Pact Coffee uses. Understanding the nuances of traditional espresso machines and bean-to-cup systems will give you an edge during interviews, as you'll be able to speak confidently about troubleshooting and servicing.
✨Tip Number 2
Network with current or former employees of Pact Coffee. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare for practical assessments by honing your skills in reactive callouts and video troubleshooting. Practising these scenarios can help you demonstrate your problem-solving abilities effectively when it matters most.
✨Tip Number 4
Showcase your passion for coffee and sustainability in your conversations. Pact Coffee is a B Corp committed to ethical practices, so expressing your alignment with their mission can resonate well with the hiring team.
We think you need these skills to ace In House Coffee Machine Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in machine engineering, particularly with coffee machines. Emphasise any specific skills related to hydraulic systems and plumbing, as these are crucial for the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for coffee and how it aligns with Pact Coffee's mission. Mention your proactive approach to problem-solving and your ability to thrive in dynamic environments, as these traits are essential for the position.
Showcase Communication Skills:Since effective communication is key for this role, provide examples in your application of how you've successfully collaborated with stakeholders or resolved issues in previous positions. This will demonstrate your ability to handle machine queries effectively.
Highlight Flexibility and Availability:Mention your willingness to work flexible hours, including Saturdays, as required by the job. This shows that you are committed to providing excellent service and can adapt to the needs of the role.
How to prepare for a job interview at Pact Coffee | B Corp™
✨Show Your Technical Skills
Be prepared to discuss your experience with coffee machines, especially traditional espresso machines. Highlight any specific technical skills you have, such as knowledge of hydraulic systems and plumbing, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since the role involves reactive callouts and video calls for troubleshooting, be ready to share examples of how you've successfully resolved machine issues in the past. This will showcase your ability to think on your feet and provide quick solutions.
✨Communicate Effectively
Effective communication is key in this role, especially when collaborating with stakeholders. Practice explaining complex technical concepts in simple terms, as you'll need to convey information clearly to both team members and clients.
✨Express Your Passion for Coffee
Pact Coffee is all about delivering the perfect cup. Share your enthusiasm for coffee and how it drives your work. Discuss any personal experiences or knowledge about coffee that can demonstrate your commitment to the brand's mission.
