Pact Coffee is hiring a Customer Experience Manager to lead our customer service team and elevate every touchpoint from sign‑up to delivery. You’ll ensure first-class service, develop your team, and translate feedback into meaningful improvements across Operations, Production, Marketing, CRM, and Product.
We value data-driven decision makers who can own performance metrics, drive loyalty and reduce cancellations while working in a hybrid setup with our Haslemere roastery and London Bridge HQ.
Customer Experience Lead — Hybrid Role, Coffee Lover in Haslemere employer: Pact Coffee | B Corp™
Pact Coffee is an exceptional employer that fosters a dynamic and inclusive work culture, offering hybrid and flexible working arrangements to support a healthy work-life balance. With a strong focus on employee growth, you will have the opportunity to mentor others while also enhancing your own skills in a fast-paced environment that values innovation and collaboration. Join us in our mission to drive meaningful change in the coffee industry, where your contributions will directly impact our growth and success.
