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- Tasks: Deliver exceptional customer service and expert coffee advice while resolving queries.
- Company: Renowned coffee company with a passion for quality and customer satisfaction.
- Benefits: Hybrid work model, 24 days holiday, and a monthly coffee allowance.
- Why this job: Join a coffee-loving team and make a difference in customer experiences.
- Qualifications: Passion for specialty coffee and strong communication skills.
- Other info: Flexible hours and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
A renowned coffee company is seeking a Customer Support Specialist to deliver exceptional service and support to customers.
Responsibilities include:
- Managing queries
- Providing expert coffee advice
- Resolving order issues
Ideal candidates should have:
- A passion for specialty coffee
- Strong communication skills
- Experience in customer service
The role offers a hybrid work model and various benefits, including 24 days of holiday and a monthly coffee allowance.
Coffee Customer Support Specialist — Hybrid & Flexible Hours employer: Pact Coffee | B Corp™
Contact Detail:
Pact Coffee | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Customer Support Specialist — Hybrid & Flexible Hours
✨Tip Number 1
Get to know the company and its coffee products inside out! When you’re chatting with them, show off your passion for specialty coffee. It’ll make you stand out as someone who truly cares about what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or just chatting with friends, being able to express yourself clearly is key. Remember, you’ll be helping customers, so sounding confident and friendly is a must.
✨Tip Number 3
Don’t forget to prepare for common customer service scenarios! Think about how you’d handle tricky queries or order issues. Having a few examples ready will show that you’re proactive and ready to tackle challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you brewing your dream job!
We think you need these skills to ace Coffee Customer Support Specialist — Hybrid & Flexible Hours
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any personal experiences or knowledge about specialty coffee that makes you a perfect fit for this role.
Tailor Your Communication Style: Make sure to match your communication style to the friendly and supportive vibe of our team. Use clear and engaging language to demonstrate your strong communication skills.
Highlight Relevant Experience: Don’t forget to mention any previous customer service experience you have. We want to see how you've successfully managed queries and resolved issues in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pact Coffee | B Corp™
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee beans, brewing methods, and the company's product range. This will not only show your passion for specialty coffee but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving skills in action.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in customer support. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
✨Be Yourself and Stay Relaxed
Interviews can be nerve-wracking, but remember to be yourself! The company is looking for someone who fits their culture, so let your personality shine through. Take a deep breath, stay calm, and approach the conversation as a two-way street.
