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For Companies At a Glance
- Tasks: Install, configure, and maintain innovative packaging solutions at customer sites.
- Company: Join Packsize, a leader in redefining packaging technology globally.
- Benefits: Competitive salary, travel opportunities, and a focus on professional growth.
- Why this job: Be part of a team that makes a real impact on sustainable packaging solutions.
- Qualifications: 5+ years in electro-mechanical systems with strong problem-solving skills.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
The predicted salary is between 30000 - 50000 ÂŁ per year.
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About The Role
A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.
What You’ll Do
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand.
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
What You’ll Bring
- Electrically qualified professional with over 5 years of hands‑on experience in troubleshooting and maintaining complex electro‑mechanical systems, backed by a strong electromechanical background
- Strong diagnostic and problem‑solving skills with a customer‑first mindset.
- Skilled in the use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
- Hands‑on experience with mechanical systems, automation, and/or packaging technology is a strong plus
- Comfortable working independently, managing your own time and tasks with minimal supervision
- Familiar with Microsoft Office (Excel, Word); experience with reporting tools or service software is a bonus
- Fluent in English (spoken and written)
Travel Requirements
All work is performed remotely at customers’ facilities. Travel often required within the UK region.
Nice to have
- Previous experience as a Resident Engineer or in a customer-facing field service role
- Familiarity with automated packaging systems or industrial automation equipment
- Basic knowledge of PLC systems (e.g., Siemens or Allen‑Bradley) and industrial sensors
- Experience with technical documentation, reporting, or digital service tools
- Valid driver’s license and willingness to travel occasionally for training or support
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Field Service Engineer employer: Packsize
Contact Detail:
Packsize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Packsize's values, products, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with complex mechanical systems, brush up on your problem-solving techniques. Maybe even set up a mock scenario to demonstrate your skills during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Packsize employees on LinkedIn. They can give you insider tips and might even refer you internally, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Packsize team!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with electro-mechanical systems and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Since this role involves working with complex machinery, make sure to mention any relevant technical skills or tools you’re familiar with. Whether it's reading schematics or using specific software, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your materials!
How to prepare for a job interview at Packsize
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electro-mechanical systems. Be ready to discuss your hands-on experience and how you've tackled troubleshooting in the past. Packsize values problem-solving skills, so prepare examples that showcase your ability to think on your feet.
✨Customer-Centric Mindset
Since this role involves a lot of customer interaction, think about how you can demonstrate your customer-first approach. Prepare anecdotes where you’ve built strong relationships or resolved customer issues effectively. This will show that you understand the importance of trust and communication in service roles.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to field service scenarios. Consider how you would explain complex technical concepts to someone without a technical background. This will help you communicate clearly and effectively during the interview.
✨Show Your Enthusiasm for Learning
Packsize is all about continuous learning, so be prepared to discuss how you keep your skills sharp. Mention any recent training, certifications, or self-study you've undertaken. This shows that you're proactive and committed to staying updated in your field.