Field Service Engineer - Birmingham Region, UK

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About the Role

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You'll Do

• Scheduling tasks at customer job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Performing routine maintenance and emergency services as they arise
• Continuous learning, including customer operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

What You'll Bring

• Electrically qualified professional with over 5 years of hands-on experience in troubleshooting and maintaining complex electro-mechanical systems, backed by a strong electromechanical background
• Strong diagnostic and problem-solving skills with a customer-first mindset.
• Skilled in the use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
• Hands-on experience with mechanical systems, automation, and/or packaging technology is a strong plus
• Comfortable working independently, managing your own time and tasks with minimal supervision
• Familiar with Microsoft Office (Excel, Word); experience with reporting tools or service software is a bonus
• Fluent in English (spoken and written)

Travel Requirements

All work is performed remotely at customers’ facilities. Travel often required within the UK region.

Nice to have

• Previous experience as a Resident Engineer or in a customer-facing field service role
• Familiarity with automated packaging systems or industrial automation equipment
• Basic knowledge of PLC systems (e.g., Siemens or Allen-Bradley) and industrial sensors
• Experience with technical documentation, reporting, or digital service tools
• Valid driver’s license and willingness to travel occasionally for training or support

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.