International Move Coordinator

We\'re looking for an experienced International Move Coordinator to join our growing team at Packimpex. In this newly created position, you’ll manage 3rd Country International Moving Services for corporate assignees and their families, acting as the vital link between our moving suppliers and corporate HR contacts. You’ll ensure a smooth, cost-effective, and high-quality relocation experience from start to finish. What you will do Oversee and manage the end-to-end international moving process Act as the primary point of contact for transferees, ensuring a positive customer experience Deliver pre-move briefings to relocating employees Communicate and clarify client policy terms with assignees Serve as the main liaison for HR partners and moving suppliers Maintain accurate records and manage case files Initiate and oversee third-party services selected from our supplier network Source and compare rates, select suppliers, and manage cost projections Oversee profit and loss management for each move Ensure timely, KPI-aligned invoicing and reporting Manage first-level escalations, resolving issues with professionalism Uphold consistently high levels of client satisfaction What you will bring to the role: Previous experience international household goods moving Strong understanding of industry terminology and logistics 5+ years in a customer service-focused role (preferably in the relocation/moving sector) Excellent written and verbal communication skills Confident negotiator with a problem-solving mindset Highly organised, with the ability to handle multiple tasks and assignments simultaneously Ability to manage own workload under pressure Proficient in MS Excel, Outlook, and Word Proactive, professional and client-focused attitude Location This role is based in Maidenhead, United Kingdom – Hybrid or remote options available If you\'re ready to bring your international household goods moving expertise to a dynamic, people-first company – we\'d love to hear from you.