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- Tasks: Manage international moving services for corporate clients and ensure a smooth relocation experience.
- Company: Join Packimpex, a dynamic and people-first company in the relocation industry.
- Benefits: Hybrid or remote work options, competitive salary, and a supportive team environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on client satisfaction.
- Why this job: Make a real impact by helping families transition smoothly to new locations.
- Qualifications: 5+ years in customer service, with experience in international moving and logistics.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for an experienced International Move Coordinator to join our growing team at Packimpex.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
In this newly created position, you’ll manage 3rd Country International Moving Services for corporate assignees and their families, acting as the vital link between our moving suppliers and corporate HR contacts. You’ll ensure a smooth, cost-effective, and high-quality relocation experience from start to finish.
What you will do
- Oversee and manage the end-to-end international moving process
- Act as the primary point of contact for transferees, ensuring a positive customer experience
- Deliver pre-move briefings to relocating employees
- Communicate and clarify client policy terms with assignees
- Serve as the main liaison for HR partners and moving suppliers
- Maintain accurate records and manage case files
- Initiate and oversee third-party services selected from our supplier network
- Source and compare rates, select suppliers, and manage cost projections
- Oversee profit and loss management for each move
- Ensure timely, KPI-aligned invoicing and reporting
- Manage first-level escalations, resolving issues with professionalism
- Uphold consistently high levels of client satisfaction
What you will bring to the role:
- Previous experience international household goods moving
- Strong understanding of industry terminology and logistics
- 5+ years in a customer service-focused role (preferably in the relocation/moving sector)
- Excellent written and verbal communication skills
- Confident negotiator with a problem-solving mindset
- Highly organised, with the ability to handle multiple tasks and assignments simultaneously
- Ability to manage own workload under pressure
- Proficient in MS Excel, Outlook, and Word
- Proactive, professional and client-focused attitude
Location
- This role is based in Maidenhead, United Kingdom – Hybrid or remote options available
If you\’re ready to bring your international household goods moving expertise to a dynamic, people-first company – we\’d love to hear from you.
International Move Coordinator employer: Packimpex
Contact Detail:
Packimpex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Move Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the relocation and moving industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how they align with your experience as an International Move Coordinator. We want you to show them why you’re the perfect fit, so practice answering common interview questions related to logistics and customer service.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace International Move Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the International Move Coordinator role. Highlight your experience in international moving and customer service, and don’t forget to sprinkle in some industry terminology to show you know your stuff!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed relocations and ensured client satisfaction in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Packimpex
✨Know Your Stuff
Make sure you brush up on your knowledge of international moving processes and logistics. Familiarise yourself with industry terminology, as this will help you communicate effectively during the interview.
✨Showcase Your Customer Service Skills
Since the role is customer service-focused, prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you resolved issues and ensured a positive experience for transferees.
✨Be Ready to Negotiate
As a confident negotiator, be prepared to discuss how you would handle supplier negotiations and cost projections. Think of scenarios where you successfully managed budgets or negotiated better rates in previous roles.
✨Demonstrate Organisation and Multitasking
The ability to manage multiple tasks is crucial. Prepare to discuss how you prioritise your workload and keep track of various moving parts in a project. Use specific examples to illustrate your organisational skills.