Cleaning Operative in Kingston upon Hull

Respect - This means respecting each other, great communication, valuing contributions, respecting differences, and supporting one another.

Collaboration - This is all about teamwork and remembering that we are all working towards the same goal. It is also about how we collaborate with our tenants and other suppliers. We are one team.

Integrity - This is about being honest, reliable, and trustworthy and always delivering on promises.

Innovation - This is about striving to always improve, working smarter, producing new ideas and having the confidence to share them. At the same time, it is about embracing change.

Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to build value and give us and our clients a competitive advantage.

Trust - This is all about being consistent, organised, and reliable. It is also about doing what you say you are going to do and not promising what you cannot deliver.

OVERVIEW OF JOB DESCRIPTION: Your duties will involve general cleaning of all shopping areas. You will be responsible to maintain and clean all areas, and tasks involve brushing, mopping, checking, and cleaning toilet areas, patrolling malls for litter and spillages. You must be proactive and be able to problem solve, with good attention to detail and reliable. You will provide customer service to public and support with Fire and Evacuation procedures. You must have good time keeping, great communication skills and impeccable attendance.

Main Duties & Responsibilities:

• Various Cleaning and machine operation duties.
• Monitor equipment and all assets on the contract and ensure that they are safe to use.
• Assist team members that have not met the required standards to enhance standards avoiding any failures or anything that may be captured on external audits or visits.
• Ordering of cleaning equipment, consumables and uniforms ensuring they meet with budget and sufficient stock is always available on site.
• Identify, if and where processes are not meeting requirements and propose solutions working with the senior management team.
• To ensure all Health & Safety procedures are followed and challenge any activity not following established procedures, escalate any concerns to your Line Manager.
• Monitor compliance with Risk Assessments, enforce the control measures, and stop anyone who fails to comply.
• Ensure task work assessments and safety provisions have been explained with the employee and signed prior to work commencing.
• Assist management with investigation and reporting of accidents/ incidents revision of RAMS.
• Actively represent Pack Horse Management values on site by being presentable, uniformed, and helpful, always willing to go the extra mile.
• Ensuring procedures, policies and regulations are correctly followed and complied with.
• Effectively work with the management in monitoring and maintaining quality audits inspections.
• Establish and maintain good relationships and lines of communication with service partners, colleagues, and tenants.
• Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion an excellent cleaning service.
• Good communicating with Line Manager and colleagues.
• Undertake any necessary duties and requests by the management team.

Person Specification:

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding communication skills both internal and external.
• The ability to effectively prioritise your workload and build relationships.
• Excellent attention to detail.
• A customer focused approach.
• A proactive/can do attitude to work.
• The ability to work on own initiative and take full responsibility of role.
• The ability to follow process/instructions.

Essential:

• Previous experience in cleaning.
• A general understanding of H&S legislation.

Health & Safety Responsibilities:

• Follow company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the company to reflect changes in the post holder's role and/or the needs of the business.

Job Types: Full-time, Permanent

Pay: £12.21 per hour

Expected hours: 32 per week

Benefits: On-site parking

Work Location: In person

Expected start date: 01/03/2026