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- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Earn up to £50,000+ with a £1,500 sign-on bonus, plus a modern van and tools.
- Why this job: Make a real impact by keeping households running and protecting the environment.
- Qualifications: 2 years' experience in white goods repair and a full UK driving licence required.
- Other info: Enjoy ongoing training, flexible hours, and a supportive team culture.
The predicted salary is between 27000 - 36000 £ per year.
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes. Covering Worcester and surrounding areas, you'll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers' appliances and deliver service excellence every day.
What You'll Do
- Diagnose and repair at least four core domestic appliances in customers' homes
- Deliver excellent customer service during on-site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years' experience in the white goods repair sector in a field based capacity
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You'll Get
- Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
- Uncapped performance bonus - OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by-box near your home
- Monday to Friday working hours (approx. 9am-5pm) with pre-planned routes
- Market-leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers' appliances for a more sustainable world.
At Pacifica, you're not just an engineer - you're a trusted professional and a valued part of our national team. We work with a small selection of the world's leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year - plus a £1,500 sign-on bonus. Not in the right area for this vacancy? You can register your interest, and we'll be in touch when a role becomes available near you.
Field-Based White Goods Engineer - Worcester [PAS164] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based White Goods Engineer - Worcester [PAS164]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the white goods industry and let them know you're on the hunt for a Field-Based White Goods Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience with fault diagnosis and repairs. Bring along examples of your work or even testimonials from satisfied customers to really impress them.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies like Pacifica on platforms like LinkedIn and engage with their posts. This not only keeps you updated on job openings but also shows your interest in the company culture and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pacifica team and ready to contribute to keeping households running smoothly.
We think you need these skills to ace Field-Based White Goods Engineer - Worcester [PAS164]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with white goods and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the White Goods Engineer role. Share specific examples of your past work and how you’ve delivered excellent customer service in the field.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've successfully diagnosed and repaired appliances. We love seeing how you tackle challenges, so give us the details on your troubleshooting process!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Pacifica!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the major domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for washing machines, dishwashers, and more. This will show that you're not just familiar with the products but also passionate about them.
✨Showcase Your Customer Service Skills
As a White Goods Engineer, you'll be interacting with customers directly. Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond to help a customer.
✨Familiarise Yourself with the Company
Do some research on Pacifica and their mission to keep households running sustainably. Understanding their values and how they operate will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your interest in the position and helps you gauge if it's the right fit for you.