At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of appliance repair services.
- Benefits: Competitive salary, uncapped bonuses, modern van, and ongoing training opportunities.
- Other info: Enjoy a supportive culture with clear development paths and employee perks.
- Why this job: Make a real difference by keeping households running sustainably.
- Qualifications: 2+ years in white goods repair and knowledge of major appliances required.
The predicted salary is between 27000 - 36000 £ per year.
Location: Lancaster and surrounding areas
Job Type: Full-Time, Permanent
Salary: £27,000 - £36,000 basic + uncapped bonus (OTE up to £50,000+)
Bonus: £1,500 sign‑on bonus available for new starters
About The Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes. Covering Lancaster and surrounding areas, you will use your expertise and product knowledge to deliver professional, high‑quality repairs, supported by our regional field service teams who work independently to repair our customers' appliances and deliver service excellence every day.
What You'll Do
- Diagnose and repair at least four core domestic appliances in customers' homes
- Deliver excellent customer service during on‑site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years' experience in the white goods repair sector in a field‑based capacity
- Up‑to‑date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
Benefits
- Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
- Uncapped performance bonus – OTE up to £50,000+
- £1,500 sign‑on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE and tablet provided
- Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product up‑skilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by‑box near your home
- Monday to Friday working hours (approx. 9 am‑5 pm) with pre‑planned routes
- Market‑leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose To keep households running while protecting the environment.
Our Vision To care for our customers' appliances for a more sustainable world.
At Pacifica, you're not just an engineer – you're a trusted professional and a valued part of our national team. We work with a small selection of the world's leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
White Goods Engineer - Lancaster [PAS178] employer: Pacifica
Pacifica is an exceptional employer for White Goods Engineers, offering a competitive salary package with uncapped bonuses and a £1,500 sign-on bonus. Our supportive work culture prioritises employee growth through ongoing training and development opportunities, while our commitment to quality service ensures that you are a valued member of a dedicated team. With modern tools, a company van, and a focus on work-life balance, Pacifica provides a rewarding environment for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer - Lancaster [PAS178]
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues in the white goods industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with specific appliances, make sure to highlight that in conversations. Bring up any relevant projects or repairs you've done to demonstrate your expertise.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Reach out directly to companies like Pacifica. Express your interest in working with them and ask about potential openings. It shows initiative!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining the team at Pacifica.
We think you need these skills to ace White Goods Engineer - Lancaster [PAS178]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods and any relevant qualifications. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the White Goods Engineer role. Share specific examples of your past work and how you’ve delivered excellent customer service in the field.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you’ve diagnosed and repaired appliances successfully. We love seeing how you tackle challenges, so give us the details on your troubleshooting process!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Pacifica!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss your experience with washing machines, dishwashers, and other white goods. Highlight specific repairs you've done and any challenges you've overcome.
✨Showcase Your Customer Service Skills
Since you'll be working directly in customers' homes, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you can maintain Pacifica's high standards.
✨Familiarise Yourself with the Software
Get to know the intuitive software used for managing jobs and ordering parts. If possible, try to find out what specific tools Pacifica uses and mention any similar software you've worked with. This shows you're tech-savvy and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their engineers. This not only shows your interest in the role but also helps you determine if Pacifica is the right fit for you.
