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For Companies At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes while delivering excellent service.
- Company: Join Pacifica, the UK's largest provider of domestic appliance repair services.
- Benefits: Earn up to £50,000 with uncapped bonuses, a sign-on bonus, and a modern company van.
- Other info: Enjoy ongoing training, flexible working hours, and a supportive team environment.
- Why this job: Make a real impact by keeping households running and contributing to a sustainable world.
- Qualifications: 2 years' experience in white goods repair and knowledge of major appliances required.
The predicted salary is between 27000 - 36000 £ per year.
Overview
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes. Covering Wakefield and surrounding areas, you'll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day.
What You'll Do
- Diagnose and repair at least four of the core domestic appliance types in customers' homes
- Deliver excellent customer service during on-site visits
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica's high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years' experience in the white goods repair sector in a field based capacity
- Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You'll Get
- Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
- Uncapped performance bonus - OTE up to £50,000+
- £1,500 sign-on bonus
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE, and tablet provided
- Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days' holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by-box near your home
- Monday to Friday working hours (approx. 9am-5pm) with pre-planned routes
- Market-leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers' appliances for a more sustainable world.
At Pacifica, you're not just an engineer - you're a trusted professional and a valued part of our national team. We work with a small selection of the world's leading manufacturers, including: Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year - plus a £1,500 sign-on bonus. You can register your interest, and we'll be in touch when a role becomes available near you.
Field-Based White Goods Engineer – Wakefield [PAS172] employer: Pacifica
Contact Detail:
Pacifica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based White Goods Engineer – Wakefield [PAS172]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the white goods industry and let them know you're on the hunt for a Field-Based White Goods Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience with fault diagnosis and repairs. Bring along examples of your work or even testimonials from satisfied customers to really impress them.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies like Pacifica on platforms like LinkedIn and engage with their posts. This not only keeps you updated on job openings but also shows your interest in the company culture and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Pacifica. Don’t forget to highlight your experience with at least four major appliances in your conversations!
We think you need these skills to ace Field-Based White Goods Engineer – Wakefield [PAS172]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers. Don’t forget to mention any relevant training or certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about being a White Goods Engineer and how your experience aligns with our values at Pacifica. Keep it friendly and professional!
Show Off Your Customer Service Skills: As a field-based engineer, you'll be interacting with customers regularly. Highlight any previous roles where you provided excellent customer service. We love candidates who can communicate well and leave customers smiling!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get back to you quickly. Plus, you’ll find all the details about the role there!
How to prepare for a job interview at Pacifica
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss fault diagnosis and repairs for at least four types, like washing machines and dishwashers. This shows you're not just familiar with the tools but also understand the intricacies of the job.
✨Showcase Your Customer Service Skills
Since you'll be working directly in customers' homes, it's crucial to demonstrate your customer service skills during the interview. Share examples of how you've handled difficult situations or provided exceptional service in the past. This will highlight your ability to maintain professionalism and reliability.
✨Familiarise Yourself with the Company
Do a bit of homework on Pacifica and its mission. Understanding their purpose of keeping households running while protecting the environment can help you align your answers with their values. Mentioning specific initiatives or values during the interview can really impress them.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about ongoing training opportunities or how they support their engineers in the field. It shows you're genuinely interested in the role and eager to grow within the company.